Davis Daniel Email & Phone Number

Dubai, United Arab Emirates

Oversee the entire hotel operation during the night. Coordinates with Security andEngineering team to ensure the safety and security of the guests are prioritized.Ensures regular and VIP Guests are recognized upon arrival.Handled the flow of walk-ins, visitors in the night from the neighboring clubs andlounges.Manages valet operations to clear the roads to avoid any traffic in front of the hotel,especially during the clubs closing hours.Maximize room occupancy at the best rates and use up-selling techniques to promotehotel services and facilities.Increased customer service ratings through personable service. Solicited and reviewedguest feedback and promptly resolved complaints.Completes all night audit tasks related to Opera, Touché, CC machines and sends thereports to management via email.Secured building for closing by completing run-through of floors, ensuring safe lodgingenvironment and energy saving.Processed DTCM related reports on a daily and monthly basis.

United Arab Emirates

Oversee the entire Hotel/Front Office operation to maintain high standards.Evaluate levels of Guest satisfaction scores and monitor trends, with a focus on continuous improvement.Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty schemeMaximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.Sets departmental objectives, SOP, LSOP, work schedules, vacations, performance appraisals, payroll.Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.Maintain good communication and working relationships with all hotel departments.Monitor staffing levels to meet cover business demands.Conduct monthly communication meetings and produce minutes.Manage staff performance issues in compliance with company policies and proceduresRecruit, manage, train and develop the Front Office team.Comply with hotel security, fire regulations and all health and safety legislation.Act in accordance with policies and procedures when working with front of house equipment and property management systems.

Fujairah, United Arab Emirates

Fujairah, United Arab Emirates

Fujairah, United Arab Emirates

Cochin Area, India

Goa

Bangalore

Bachelor Of Hotel Management, Hotel/Motel Administration/Management

Master Of Business Administration (M.B.A.), Marketing/Marketing Management, General

Master Of Business Administration - Mba, Marketing/Marketing Management, General