Oversaw effective management of 34 retail stores located on federal and city properties. Served as the liaison and negotiator on behalf of the Rehabilitation Services Administration with public and private business partners.Project managed the development and submission of RFP's for food service operations on federal properties. Team leader in the design and construction of retail and food service operations managed by blind consumers of the Randolph-Sheppard Vending Facilities Program.

Managed the timely review and adjudication of politically sensitive and medically complex Social Security Disability Claims.Trained new Disability Claims Specialists and administrative staff in the Social Security Disability adjudication process and internal office policies and procedures.Assisted in the development and implementation of office policies and procedures. Managed timely and accurate payment processing for services for the Division.

Streamlined the chain of command and internal structural roles, relationships and responsibilities. Negotiated contractual agreements for the city, including relationships with DC Metropolitan Police Department, DC Dept. of General Services, the Maryland Workforce Development Administration, Howard University, Anacostia Economic Development Cooperative, Dunkin' Donuts Inc., and the STDA Corporation.Devised short and long-range action plans to address a wide variety of municipal, agency, and program needs.Directed public relations, media relations, and crisis communications campaigns. Prepared and submitted annual reports on the finances and administrative activities of the city. Monitored four construction project budgets from 2006 to 2014. Developed and managed $3.4 million dollar annual operating budgets for seven years. Oversaw the development and launch of private-public partnerships for federal and city retail establishments.Earned the 2013 Supervisor of the Year Award for outstanding program performance and management. Nominated for the 2012 Supervisor of the Year Award for outstanding program performance and management. Mentored, coached, and trained six team members and eighteen program participants.