• Managed pre- and post-authorisation for a variety of medical procedures and supported front-desk reception, effectively handling client inquiries and providing clear communication between patients and healthcare providers. • Collaborated with cross-functional teams to resolve client queries and document insights, contributing to a high level of client satisfaction.• Supported the department with report preparation and scheduling, contributing to efficient day-to-day operations.• Assisted in training new staff.• Awarded Employee of the Month for exceptional performance and dedication.