Dedicated Technical Support Engineer with over 10 years experience in technicalareas, ranging from resolving faults to configuring, installing and managing systems, Printers, Scanners,Desktop User Support, Remote Assistant. Highly adept insystems analysis, diagnostics, troubleshooting and conflict resolution. Exhibits excellent communication,organizational and problem-solving skills. High ability to work without Supervision and displays strong work ethics.KEY AREASCustomer service, Project Management, ITILprocesses, Incident Management, ProblemManagement, Product and service expertise, SystemsAnalysis, Software testing and training, Help Desk.TECHNICAL EXPERTISEWindows OS Administration, ITIL, Azure Administrator, Azure Security Engineer, Oracle Cloud Administrator, Oracle Cloud Security, IT Hardware Maintenance and Repair, Software Testing and Penetration, Windows Server Administration, LAN Setup, MACOS Administration,Office 365, IOS and Device Support,Content Filtering,Antivirus(Endpoint), Patch Panel Installation. Microsoft Office Suite.
Listed skills include Network Design, Server Administration, Microsoft Office, Operating Systems, and 19 others.
