Davis Erhabor Email & Phone Number

Nigeria

• Analyze issues to identify troubleshooting methods needed for quick remediation• Serve as primary point of contact for support relating to issues and providing timely solutions.• Respond to support request from end-users and patiently walked individuals through basic troubleshooting tasks.• Perform root cause analysis of reported issue to enact corrections• Design tailored engineering solutions for customers based upon key requirements. • Deliver Tier-3 Support and input… Show more • Analyze issues to identify troubleshooting methods needed for quick remediation• Serve as primary point of contact for support relating to issues and providing timely solutions.• Respond to support request from end-users and patiently walked individuals through basic troubleshooting tasks.• Perform root cause analysis of reported issue to enact corrections• Design tailored engineering solutions for customers based upon key requirements. • Deliver Tier-3 Support and input to internal and external customers.• Research new Tactics to better hone responses and shorten remediation times.• Maintain response times to support business continuity.• Provide guidance on installing and integrating new hardware components and software to staff and remote staff.• Suggest software and hardware modification to reduce lag time and improve overall speed.• Communicate with Superior to share critical technical information and deliver project updates.• Meet with team personnel to share details of discovered issues and recurrent custom complaints.• Advise Senior Personnel on potentials process improvement to increase support quality and expedite ticket fulfillment.• Document faults and bugs for referrals to development staff for use in updates• Document resolution and knowledge banks to aid quick issues resolutions.• Install and configure computer systems and applications within the company Enterprise Environment. Show less

Nigeria

• Designed proactive preventive maintenance schedule to prevent unnecessary downtime and hardware faults.• Installed important security and functionality patches and updates to maintain optimal protections against intrusion and system reliability.• Established network specifications and analyzed workflow, access, information and security requirements• Created patches and solutions to fix bugs in existing applications.• Provided comprehensive training to internal and end users to… Show more • Designed proactive preventive maintenance schedule to prevent unnecessary downtime and hardware faults.• Installed important security and functionality patches and updates to maintain optimal protections against intrusion and system reliability.• Established network specifications and analyzed workflow, access, information and security requirements• Created patches and solutions to fix bugs in existing applications.• Provided comprehensive training to internal and end users to optimize systems maintenance and resolve recurring issues.• Completed reports detailing network and systems performance and downtime issues.• Managed onboarding and off boarding of employees.• Worked with users to determine areas of technology in need of improved usability.• Drove continuous improvement of IT governance processes.• Monitored temperatures and power draw of IT equipment to immediately detect faults and failures. Show less