Davis Ginches Email & Phone Number

Haverhill, Massachusetts, United States

Haverhill, Massachusetts, United States

United States

• Effectively tracked and communicated locations of shipments across a broad network of terminals, hubs and drop points.• Set appointments for delivery of shipments according to the standard set legally by the bill of lading. • Created and assisted in creations of bill of ladings to seamlessly transition freight to required destinations.• Effectively problem-solved & reported mis-loaded, missing, overages, and shortages of freight.• Ensured compliance with attention-to-detail of any, and all documentation to reduce loses and damages of any incoming, or outgoing freight.• Worked closely with clientele to achieve timely procurement of volume shipments to not interrupt supply chains.• Released legal notices to consignees with unclaimed freight & communicated our policy of storing freight based on our tariff rules.• Applied accurate data-entry to ensure compliance, and timeliness of information to get freight from its ‘ship-from’ to ‘ship-to’ seamlessly

Norwell, Massachusetts, United States

Greater Boston Area

As a representative of this global real estate firm, I preside over the leasing and occupancy activities for 500+ units spanning 20 buildings. Serving as a corporate liaison, I direct all channels of communication between staff, residents, and third parties. To achieve a seamless application process for prospective tenants, I prepare and review background and credit checks, screenings, document certification, and insurance verification. I collaborate with my Property Manager and team members and stay informed on current Fair Housing laws, MA Landlord and Tenant Rights, and company procedures to sustain regulatory compliance. I interact directly with vendors and contractors to coordinate property maintenance schedules, work orders, and listings to deliver top quality service to our tenants. Utilizing on-site property management digital applications and tools, I gather information, update lease reports, and administer contracts in support of key business operations. Instrumental in collection of $1M in monthly rent payments and negotiation of initial lease renewals.  Consistently overachieve set goal of five leases by sustaining eight leases per month. Turnaround underperforming apartment community by reimaging core administrative operations and building customer trust and loyalty. Increased tenant confidence to 85% up from 55-60% in less than one year.

North Weymouth

At this family owned and operated company, I oversaw its high volume frontline operations to increase its financial performance and outperform its overall goals. As the primary point of contact, I engaged with customers in person and by telephone to assess needs, schedule maintenance appointments, and complete transactions. Leveraging my financial and business acumen, I executed critical back office functions such as processing daily bank deposits, service reports, and documentation.  Generated $30K+ average profit for monthly sales goals to achieve Top 15 regional ranking. Built and cultivated enduring relationships with 250+ customers, businesses, and fleets by supervising repair process to guarantee prompt and reliable service from start to finish. Collaborated cross-functionally to sustain superior CSI levels and collectively outperform expectations. Applied expert Goodyear product knowledge to perform automotive repairs and implement value-adding workarounds.

Braintree

At this national automotive retailer, I advanced rapidly through series of vertical promotions. My accountability included supervision of multiple sites with teams of up to eight technicians. Capitalizing on my networking and interpersonal skills, I was successful in building rapport across locations and functions. As owner of the overall guest experience, my role was integral in hiring, training, and empowering our staff to deliver top-notch customer service. With an eye on efficiency, I drove continuous process improvement initiatives that boosted workforce productivity and quality. I directed key financial aspects such as inventory and budget management. Employing sophisticated marketing techniques, I spearheaded outreach campaigns to increase visibility of current promotions, increase product knowledgeability, and foster brand loyalty. To uphold rigorous internal standards, I orchestrated equipment inspections, measurements, and testing to confirm system specifications.  Utilized training and retention strategies in career path advancement of two employees. Developed them from Technician to Assistant Manager and promotion to General Manager.  Collaborated with Talent Assessment teams in recruitment recommendations, conducted interviews, and selected top candidates for employment.  Facilitated new hire onboarding and training to ensure safe and inclusive work environment. Coached and directed new technicians and store managers in best practices and proactive follow through techniques to enhance consumer satisfaction and product quality. Grew and cultivated annual store budgets exceeding $500K. Single-handedly raised high-ticket transaction averages at three underperforming locations resulting in 13% profit increase on P&L.  Ranked as regional Top Customer Service Advisor four years in a row.