IP/MPLS network surveillance across Africa and Europe where SEACOM has presence in a 24x7 environment.IP/MPLS network and customer services related trouble ticket handling,Handling customer related escalations from Level-1 team/IP NOC Technician and reports generation as and when required.Root cause analysis of logged trouble tickets.Handling routine checks for the IP/MPLS network as per laid out SEACOM support processes, procedures and KPIs.Solve complex problems that require substantial analysis and investigation related to network and system performance.Engage remote hand partners and facility providers to assist where necessary

IP/MPLS network surveillance across Africa and Europe where SEACOM has presence in a 24x7 environment.IP/MPLS network and customer services related trouble ticket handling,Handling customer related escalations from Level-1 team and reports generation as and when required.Root cause analysis of logged trouble tickets.Handling routine checks for the IP/MPLS network as per laid out SEACOM support processes, procedures and KPIs.Solve complex problems that require substantial analysis and investigation related to network and system performance.Engage remote hand partners and facility providers to assist where necessary