Customer Success Manager, Team Lead
CurrentI lead the team that manages our Remote Patient Monitoring accounts. Highlights:- Daily/Weekly management of remote/hybrid team. Focus: professional and personal growth, tactical account management, driving performance and morale in an intense and challenging environment.- Strategic vision for evolving regulatory landscape; Renegotiated all contracts bringing accounts to long-term sustainability in line with product offering.- Project Management, Maintain book of accounts. - Implemented problem stack: hundreds of entries "what is broken, where, why, how to fix." Ruthless prioritization, product specification, customer and user interviews.