As the Director of Front of House at Chick-fil-A, I am committed to leading teams that deliver exceptional customer service while driving operational excellence and growth. Key highlights of my role include:Leadership and Team Development: Inspire and lead hospitality teams, fostering a positive and collaborative work environment to ensure top-tier guest experiences.Customer Experience Enhancement: Implement strategies that consistently elevate the customer experience, aligning with Chick-fil-A’s renowned hospitality standards.Training and Development: Design and execute comprehensive training programs that promote continuous improvement and skill growth within the team.Quality Assurance: Monitor service standards, cleanliness, and guest satisfaction to ensure high-quality performance, proactively addressing any issues.Cross-Functional Collaboration: Work closely with kitchen and operations teams to ensure seamless coordination and a holistic approach to customer service.Community Engagement: Represent Chick-fil-A in local community events, strengthening brand presence and building relationships.Performance Metrics: Track key performance indicators related to hospitality, regularly reviewing and refining processes to align with organizational goals.Compliance and Best Practices: Ensure adherence to company policies and industry trends, keeping Chick-fil-A ahead in service standards and best practices.

Working with Guest to provide a hospitable and genuine experience.Performing task such as order delivery, food preparation and guest interaction.

• Provide in-home coaching for referred families who have completed TBRI® training. Each visit will involve observation, hands-on guidance, feedback, goal setting, and action planning• Document family assessment and progress using the Trauma Response & Restorative Record Tool• Plan and facilitate monthly “Implementation and Connection Groups” for TBRI®-trained families to provide ongoing support.• Travel to meetings, sessions, groups, events, or trainings with families, professionals, and in the community as assigned• Support internal communication about the program, conduct data entry, attend meetings, submit required reports, perform other administrative tasks as needed.• Conduct the TBRI® Caregiver Training.

• Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.• Partnered with interdisciplinary teams to implement care plans.• Presented clients with information, obtaining government documents, referrals and assistance accessing resources such as food, housing and transportation. .• Assisted young adults and teens with applying to and maintaining jobs, improving personal development and learning life skills.• Conferred with Dale House Clinical Director to understand and meet diverse needs, providing frequent feedback on front-line operations and recommending improvement strategies.• Collaborated with Parole Officers to support parolee.

-Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems. 
-Administered discipline appropriately and set limits for behavior. 
-Built positive rapport with law enforcement officers, court officials and community service agencies. 
---Guided youth through the emancipation planning process. 
-Wrote petitions, court reports, case plans and other legal documents. 
Managed caseloads and acted as an advocate for client rights.

- Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.- Advised managers on organizational policy matters and recommend needed changes.-Conducted new employee orientation to foster positive attitude - Monitored the daily activities of 20 employees- Completely proficient at all task in both the food service area as well as the kitchen- Help serve and provide customer service in the food service area.

Receiver assistant:Accepting and stocking orders and shipmentsProviding personal assistance to management and kitchen StaffSteward:Wash and clean delicate dishwareMaintain a clean kitchenAssistant to Chefs and Cooks

- Lead student staff in jobs around the city of Centralia- Work independently without supervision- Provide services to general public- Work long shifts in varying outdoor conditions

- Worked part-time 20hrs a week- Worked with both older and younger co-workers- Managed Helper Clerks to ensure tasks were accomplished- Interacted with Customers by providing excellent customer service- Handed large responsibilities and company money

-Lead and managed crew members -Provided quality customer service-Efficiently prepared food for customers -Handled employee conflict and maintained a functioning work place.