Davis Jose Email & Phone Number

United States

Leading all round product quality improvement activity for US market. Lead projects related providing better service and service solutions to retailer technicians and customers. Enhance customer satisfaction, loyalty and retention through improved product quality and service experience.

Camden, New Jersey

As the Field Quality Assurance Analysis Manager, I lead the team comprising of Technical Project managers, Infotainment and Telematics QA managers and Incident Investigation QA manager. The primary responsibility of the team is to identify quality concerns pertaining to various vehicle systems by analyzing data from various data sources. I help the team develop strategies for the analysis and work with IT for developing new advanced analytics systems. I also oversee the technical publication for the US market.

Cherry Hill, Nj

Manages all projects related to on-going open technical concerns.Monitor all incoming field reports to identify new and developing quality trends.

Troy, Michigan

Evaluate and suggest changes in design for serviceability.Liaison with Customer Care department and provide support for pre-launch activities.Device test and validation plans to ensure the confirmation functionality and reliability of designs. Conduct instrumented tests to confirm the designs follow standards and meet the targets.Do performance benchmark tests and data collection with various instruments and software. Member of jury for evaluation of drive-ability, ride and handling. Analyse warranty data and identify the areas of improvement in new and changeover projects.Work with plant quality and production team to understand existing issues for continuous product improvement.

Instrumented and on-road testing of vehicles for data collection and for DVP. Analysis of test data and failure trend in test vehicles to identify pattern and scope of improvement. Long term data collection and monitoring of cost of ownership. Key member of the recall management team. Develop diagnostic strategies and documentation for vehicles under development.Lead the field evaluation of prototypes.Diagnostic and Troubleshooting support to dealers and distributors. Identification of diagnostic devices and softwares and getting developed by vendors or in-houseEvaluation of diagnostic softwares and special tools.

Technical specialist. Complex diagnostics.

Kept watch on incidents(failures) reported from field for number of occurance and pattern and raised flag on emerging failures. Provided technical assistance for troubleshooting field vehicles.Participated in failure analysis with design and supplier team on site and in plant premises. Participated in warranty meetings with plant quality team to classify failures as design, process, supplier quality or repair quality related and prepared action plan for them. Acted as gateway between plant, product development and dealers for recall, part movement and data collection. Active role in the development of the warranty and cost analytics system for Mahindra & Mahindra.

Lucknow Area, India

Manage spare part logistics – new and failed. Organized and assisted in field missions by Design team and Supplier team for failure analysis.Remained solution-focused while troubleshooting, and sought customers’ first hand feedback.Expert oversight of process adherence at dealer service point.Interaction with customer/dealer for addressing concerns.

Master Of Business Administration - Mba, Business Analytics And Administration

B. Tech, Mechanical Engineering

Activities and Societies: AICTE students chapter. Mechanical Engineers Association.College Student's Council Chairman for the year 2002.