Guest Service Ambassador
CurrentCreate a welcoming environment and seek out special Ravens moments for all guests attending events at M&T Bank Stadium.Assist stadium partners when needed or as applicable; service recovery.Respond to guest inquiries, suggestions and complaints during an event (i.e. ticketing issues).Be available to help guests with directions, event information, and stadium information. Ability to retain an extensive knowledge of M&T Bank Stadium and the surrounding parking lots and tailgate areas.Assist with our Designated Driver program, First Game Certificate distribution and any other guest offerings at event.Monitor guests for Fan Code of Conduct compliance.Monitor our ADA seating locations - making sure correct fans are in seats and assist guests as neededAssist with wheelchair transports to and from seats.Assist guests with mobile ordering