1. Explore new sales opportunities and develop new business contacts in the region2. Prepare and follow up quotations 3. Negotiate and finalize order4. Source for new suppliers on parts or refurbish parts. 5. Sourcing for used equipments 6. Execution of order till delivery and payment 7. Liaise with factories/suppliers on price and delivery8. Conduct trainings, seminars and sales presentations to customers and distributors.9. Conduct product technical and application support activities10. Gathering and analysis of market / competitors activities and technology information11. Plan sales visits and customer calls.12. Maintain adequate customers contact to improve customer relations and retention13. Attend to sales enquiries and follow-up to secure orders14. Products Handle on sales and application:a. Used Probe Card analyzer b. Used or New Probe Card Inspection stationc. Used or New Probe Card Sanderd. Used or New Probe Card Alignere. Probe Card Cleanerf. Spare partsg. Refurbish partsh. Service Contracti. Test fixturing

1. Explore new sales opportunities and develop new business contacts in the region2. Prepare and follow up quotations 3. Negotiate and finalize order4. Source for new suppliers on parts or refurbish parts. 5. Sourcing for used equipments 6. Execution of order till delivery and payment 7. Liaise with factories/suppliers on price and delivery8. Conduct trainings, seminars and sales presentations to customers and distributors.9. Conduct product technical and application support activities10. Gathering and analysis of market / competitors activities and technology information11. Plan sales visits and customer calls.12. Maintain adequate customers contact to improve customer relations and retention13. Attend to sales enquiries and follow-up to secure orders14. Products Handle on sales and application:a. Used Probe Card analyzer b. Used or New Probe Card Inspection stationc. Used or New Probe Card Sanderd. Used or New Probe Card Alignere. Probe Card Cleanerf. Spare partsg. Refurbish partsh. Service Contracti. Test fixturing

Responsibility : 1. Explore new sales opportunities and develop new business contacts in the region2. Prepare and follow up quotations 3. Negotiate and finalize order 4. Execution of order till delivery and payment 5. Liaise with factories/suppliers on price and delivery6. Conduct trainings, seminars and sales presentations to customers and distributors.7. Conduct product technical and application support activities8. Build good customers’ rapport9. Gathering and analysis of market / competitors activities and technology information10. Plan sales visits and customer calls.11. Maintain adequate customers contact to improve customer relations and retention12. Attend to sales enquiries and follow-up to secure orders13. Co-work with HQ to implement reference design and system applications

Joined the company from 13th February 2005 till now, as Southeast Regional Service & Application engineer, responsible for all the company’s customers in semiconductor area at the Southeast Asia region. As Taiwan has the most of the company’s customers been located, I have been station in Taiwan. Duties:a) Establish and setup a Service office in Taiwan, forming a team of Service personnel to support Southeast Asia.b) Provide application support by assisting customer to verify their probe card issue by using ITC’s probe card analyzer on Alignment, Planarity, wiring, and electrical measurement issues on their Cantilever Cobra  Vertical c) Provide after sales service especially on the technical support for company’s product line as follows: Probe card analyzer (PB3600, PB6500, PB6800) Probe card repair system (PB1200)d) Lead and manage the both the Southeast Asia service group and the Japan & Korea service representative.e) Support account management teams on product presentations and technical discussionsf) Train customers and fellow colleagues on relevant process solutions knowledgeg) Develop strategic to meet total customers’ satisfaction, by:Ensure essential spare parts to facilitate good inventory system, also to reduce the delivery time and down time.Ensure field service engineers are been trained and constantly updated with new technical information or new products. Ensure system downtime is keep to a minimum.Ensure respond time to a minimum. Conduct product training and seminar locally and regionallyh) Monitor company products redevelopment and improvements, responding to customer’s request and feedback to head quarter for further improvement and necessary actions to meet customers’ expectation whenever possible.

Joined the company from 30th August 1999 till 30th September 2001 as Southeast Regional Service Manager, responsible for all the company’s customers in semiconductor area at the Southeast Asia region. I was base in Taiwan, as Taiwan has the most customers been located.Duties:a) Establish and setup a Service office in Taiwan, forming a team of Service personnel to support Southeast Asia.b) Support account management teams on product presentations and technical discussionsc) Train customers and fellow colleagues on relevant process solutions knowledge on systems and probe card issues.d) Provide after sales service especially on the technical support for company’s product line as follows:• Probe card analyzer (PRV, PRVX2, 3)• Probe card cleanere) Lead and manage the both the Southeast Asia service group and the Japan & Korea service representative.f) Manage the department’s budget to ensure minimum overhead for the company and meet customers’ expectation.g) Develop strategic to meet total customers’ satisfaction, by:• Ensure essential spare parts to facilitate good inventory system, also to reduce the delivery time and down time.• Ensure field service engineers are been trained and constantly updated with new technical information or new products.• Ensure system downtime is keep to a minimum.• Ensure respond time to a minimum.• Conduct product training and seminar locally and regionallyh) Monitor company products redevelopment and improvements, responding to customer’s request and feedback to head quarter for further improvement and necessary actions to meet customers’ expectation whenever possible.i) Ensure morale within the team to increase performance and efficiency. Implement strategic plans to achieve company’s objective, as well as meeting customers’ satisfaction.j) Monitor market trend.l) Support in technical training, application & service to customers when there’s a shortage of manpower or team members are fully occupied.