Deploy and support Windows and Linux OSRemotely support routers/switches/UTM/PBX across 4 sites Monitor and handle escalations from helpdesk techniciansManage documentation of network add/move/changes

Monitor network elements using industry-standard monitoring toolsRespond to and resolve issues reported by users or management systems in a timely manner.Setup and deploy desktop pc’s utilizing disk imaging technology

Responsibilities include but not limited to : - Managed Avaya PBX system which supported 1200 users across diverse geographic locations - Created scripts to facilitate advanced inbound call routing functionality - Established and maintained voice connectivity using Lucent PSAX (ATM), Cisco and RAD voice gateways - Resolved PBX and end-user desktop issues within stipulated SLA - Managed over 20 printers across the 3 locations - Performed basic maintenance, such as battery re-seating, over 10 UPS - Provided support for over 100 mobile devices such as tablets, laptops and phones Achievements: - Streamlining disk imaging process reducing pc deployment time by 60%

Determined client PBX requirements and proposed most suitable solutionInstalled, configured and administered VoIP PBX systemsConducted training session for PBX administrators, operator and end users Responsible for the post-sales support for PBX systemsManage In-house servers and network devices

Supervised trainees testing in-house developed software Managed node deployment using disk imaging softwareInstalled and managed proxy serverConducted training of end users Troubleshoot software and network issues for Caribbean Institute of Technology (CIT) Students/Staff