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Davis Walker is listed as Contact Center Solutions Technical Consultant at Nationwide, a company with 29230 employees, based in Galloway, Ohio, United States. AeroLeads shows a matched LinkedIn profile for Davis Walker.
Davis Walker previously worked as Technical Consultant - Genesys Cloud at Nationwide and Senior Software Engineer - Genesys Engage at Nationwide. Davis Walker holds Some College, Graphic Design, 3.0 from Columbus State Community College.
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I am a results-driven IT professional with over 9 years of expertise in implementing and managing contact center solutions, with a particular focus on Genesys Cloud and Genesys Engage platforms. My experience spans leading complex technical projects, cross-departmental collaboration, and team management. I have a proven ability to improve operational efficiency, streamline processes, and deliver projects on time.Currently, as a Consultant at Nationwide Insurance, I lead the transition of their Claims Contact Center to Genesys Cloud, enhancing workforce efficiency by 20%. I lead a team of 10 IT associates and design custom solutions tailored to business needs. In previous roles, I was a Senior Developer, contributing to the adoption of cutting-edge CI/CD tools like Docker and Kubernetes, and mentoring future IT professionals.I pride myself on my ability to bridge technical and business needs, fostering innovation while driving results. I hold several industry-recognized certifications, including Genesys Cloud CX (Professional, Architect, Scripting), and I’m passionate about continuously growing in the fast-evolving tech landscape. Finally as someone who started their contact center career in the contact center taking calls I believe I'm able to provide a unique prospective and insights that most other developers/consultants will lack.
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Columbus, Ohio Metropolitan Area
* Technical Lead over rollout of Contact Center Transition to Genesys Cloud, enhancing efficiency by ~20% across the workforce.* Spearheaded cross-departmental standards and best practices being used across Nationwide’s contact centers using Genesys Cloud.* Lead a team of 10 IT associates as the Technical Lead.* Designed, Developed, and Implemented.
Columbus, Ohio, United States
* Collaborated with IVR/CTI/Web Developers to ensure on-time project completion.* Enhanced CTI/IVR Admin Tools, drastically increasing the speed requests could be completed, as well as providing business partners with self-service options, through countless front, and back-end updates.* Key contributor in the decision making process for Nationwide’s.
Columbus, Ohio, United States
* Created on-boarding documentation with automated install scripts to allow us to handle frequent contractor moves.* Led multiple efforts to improve defect rates, as well as release times though CI/CD.
Other employees you can reach at nationwide.com. View company contacts for 29230 employees →
Robin Hutchison
Colleague at Nationwide
Portland, Oregon, United States, United States
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AC
April Conteh
Colleague at Nationwide
Columbus, Ohio, United States, United States
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Pratap Parekh
Colleague at Nationwide
Des Plaines, Illinois, United States, United States
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EN
Elena N.
Colleague at Nationwide
Columbus, Ohio, United States, United States
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Peter Szatkowski
Colleague at Nationwide
Wheaton, Illinois, United States, United States
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DJ
Dear John
Colleague at Nationwide
Lexington, Kentucky, United States, United States
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RR
Robert Radke
Colleague at Nationwide
Des Moines, Iowa, United States, United States
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DV
Divya Vidiyala
Colleague at Nationwide
Raleigh-Durham-Chapel Hill Area, United States
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DB
Diane Bassetti, Cam
Colleague at Nationwide
Columbus, Ohio, United States, United States
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CS
Chris Stimpfle
Colleague at Nationwide
Bakersfield, California, United States, United States
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Quick answers generated from the profile data available on this page.
Davis Walker works for Nationwide.
Davis Walker is listed as Contact Center Solutions Technical Consultant at Nationwide.
Davis Walker is based in Galloway, Ohio, United States while working with Nationwide.
Davis Walker has worked for Nationwide.
Davis Walker's colleagues at Nationwide include Robin Hutchison, April Conteh, Pratap Parekh, Elena N., and Peter Szatkowski.
You can use AeroLeads to view verified contact signals for Davis Walker at Nationwide, including work email, phone, and LinkedIn data when available.
Davis Walker holds Some College, Graphic Design, 3.0 from Columbus State Community College.
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