Since graduating from Maseno University with a BSc in Information Communication Technology Management, my technical support role at Stima Sacco Society Ltd has allowed me to leverage my skills in IT infrastructure management and IT hardware support. Previously, as an IT Help Desk Support, I honed my abilities to swiftly address technical issues, enhancing our team's efficiency and system reliability. My education and hands-on experience contribute to my core competency in providing robust technical solutions that support organizational goals.