Implemented Contracts Lifecycle Management software solutions for Global corporations, responsibilities included eliciting and documenting requirements, client interactions, scope management, developer liaison, and all aspects of quality assurance.Projects all delivered on time and on budget, exceeding the clients’ expectations.Developed training content and prepared clients for instructor-led training for users across all levels.Facilitated the selection of a Contracts Management Solution that best supports the organization by gathering user requirements, facilitating 3rd party vendor demonstration sessions, and analyzed and presented results data.

Information Systems lead for design, implementation and growth of global contract generation system, including integrated workflow management and legal notation playbook. Scope was 1k users, 37 doc types, 18 languages, 17k doc requests a year with 30k docs generated. Resulted in significant process efficiency, reduction in errors and improved cycle time.Analyzed proposed implementation of legal-specific document management system. Through discovery interviews, data collection and gap analysis, determined existing Amgen solutions would meet requirements, successfully avoiding the cost of a new system.Conducted in-depth business process analysis and vendor capability analysis for a new Hold Order system. Identified best fit solution, managed the implementation and went live on time and under budget.Defined and documented As-Is and To-Be business processes and procedures across multiple global functions.Managed requirements elicitation process from collection, documentation, analysis, prioritization, and backlog management. Partnered with technical team to develop recommended solutions which included UX design, data structure, migrations, and system interfaces. Supported creation and maintenance of functional portfolios, project schedules, and deliverables for Information Systems for Legal.

Designed business process requirement documents, process flows, and gap analysis documents for contract set-up, membership, chargeback claims receipt and validation, chargeback payments, sales-based rebates and admin fees payments from facilitation of rapid design workshops and one-on-one interviews.Developed standard operating procedures documenting standardized contract establishment processes across eight separate business units, adhering to strict company documentation standards.Facilitated strategy workshops and “leading best practice” sessions.Participated in a full cycle process re-engineering and enablement definition project to blueprint future contract initiation, tracking, adjudication and settlement processes for a Fortune 100 biotechnology / pharmaceutical company.Select clients included: AstraZeneca Pharmaceuticals, Ceridan Corporation, Eli Lilly, Roche Diagnostics, Smith and Nephew, DuPont, Wyeth Pharmaceuticals, and Canadian Pacific Railway.