Davis Courtney Email & Phone Number

United States

• Part of the Professional Services team -- serve as an embedded consultant with top tier enterprise customers that utilize the Critical Event Management (CEM) SaaS platform.• Provide tailored guidance on solution design and system configuration; “white glove” handling of support issues; training on new features (continuous enablement); and serve as the voice of customer in conversations with product/engineering.• Scope custom development work on behalf of customers, and in some cases build the integrations using Everbridge’s integration platform.• Deliver technology solutions to support global security, business continuity, supply chain visibility and crisis management use cases.• Mentor and train new hires, which includes developing presentations and other resources.

Louisville, Kentucky Area

Management Responsibilities:•Manage a line of business (Airline Risk Rating) reaching 100+ customers that focuses on helping users gain insight into third party vendors in the aviation industry•Implemented and then managed services tied to a security-focused software platform (Everbridge), and advised customers on how best to utilize those services •Work with customers to determine the scope of new projects, the associated costs, and the delivery dates•Was responsible for on-boarding and training new hires to the Global Risk division, which included developing presentations and other training curriculum •Managed a team of three junior analysts and oversaw special projects focused on corporate security and geopolitical riskAnalytical responsibilities:•Provide analysis and advice to our customers’ corporate security, business continuity, and risk management teams•Developed expertise in both the Asia Pacific region and the aviation industry•Consult with customers on risk management decisions having to do with international travel and business continuity •Monitor developments related to threats to airport and aviation security

Houston, Texas Area

Quito, Ecuador

Ma, Patterson School Of Diplomacy And International Commerce, 3.9

-Graduated with Honors -Focused on security policy and international commerce

Bachelors Degree, International Studies, 3.6

-Graduated from LSU Honors College with College Honors and Upper Division Honors. -Completed a thesis on the political impact of natural.