Davis Courtney Email & Phone Number

United States

• Part of the Professional Services team -- serve as an embedded consultant with top tier enterprise customers that utilize the Critical Event Management (CEM) SaaS platform.
• Provide tailored guidance on solution design and system configuration; “white glove” handling of support issues; training on new features (continuous enablement); and serve as the voice of customer in conversations.
• Scope custom development work on behalf of customers, and in some cases build the integrations using Everbridge’s integration platform.
• Deliver technology solutions to support global security, business continuity, supply chain visibility and crisis management use cases.
• Mentor and train new hires, which includes developing presentations and other resources.

Louisville, Kentucky Area

• Management Responsibilities:
• Manage a line of business (Airline Risk Rating) reaching 100+ customers that focuses on helping users gain insight into third party vendors in the aviation industry
• Implemented and then managed services tied to a security-focused software platform (Everbridge), and advised customers on how best to utilize those services
• Work with customers to determine the scope of new projects, the associated costs, and the delivery dates
• Was responsible for on-boarding and training new hires to the Global Risk division, which included developing presentations and other training curriculum
• Managed a team of three junior analysts and oversaw special projects focused on corporate security and geopolitical riskAnalytical responsibilities:

Houston, Texas Area

Quito, Ecuador

Ma, Patterson School Of Diplomacy And International Commerce, 3.9

-Graduated with Honors -Focused on security policy and international commerce

Bachelors Degree, International Studies, 3.6

-Graduated from LSU Honors College with College Honors and Upper Division Honors. -Completed a thesis on the political impact of natural.