Bret Davis Email & Phone Number

• Handle inbound calls timely and professionally (~40 calls/day)
• Proficient in managing Health Savings Accounts (HSA), Flexible Spending Accounts (HCFSA/LPFSA/DCFSA),and Reimbursement Accounts (HRA/DCRA)
• Document all customer interactions, including call notes and casework
• Follow up with members via email or phone regarding account updates
• Maintain a happy and calm demeanor, effectively de-escalating tense situations
• Stay updated on relevant regulations, laws, and policies to provide accurate guidance

Las Vegas, Nevada, United States

• Identifying and hand-pulling invasive species of weeds for the Gemini Solar Project
• Working directly with biologists to maintain the preservation of the land and animals
• Effectively use maps and/or GPS to navigate through the areas
• Observe, monitor, and report sightings of endangered plants and animals
• 12-hour shifts in the Mojave Desert through harsh terrain and environment

Las Vegas, Nevada, United States

• Independently service 50 pools weekly on high end residential properties throughout Las Vegas and Henderson, NV
• Maintain strong personal relationships with each client, ensuring satisfaction and safety
• Document each residence, including chemical levels, damages, maintenance, and photos for the owner

Las Vegas, Nevada, United States

• Communicate to customers via email, phone, and in person regarding their orders and any questions
• Work collectively with a team of 14 to develop marketing strategies and curate an optimal marketplace for consumers
• Successively surpassed sales goal by more than 20% for two months for the department's first time
• Photographed high-quality product images, using proper lighting and camera techniques
• Providing accurate, detailed descriptions and measurements when listing items online
• Contributed to operational efficiency by fulfilling an average of 150 daily orders for shipment and pickup

East Hartford, Connecticut, United States

• Properly load boom trucks using propane and diesel forklifts
• Communicate with project managers and contractors to inform them of delivery time and determine where the product will be put
• Wear proper PPE and follow protocols when on job sites to ensure the safety of myself and others
• Pull sheetrock and other building materials through windows, doors, and openings in the property, making sure not to damage anything in the process
• Verify delivery of product with pictures and receipt
• Occasionally drive 14' flatbed with material to sites around the CT, MA, and RI areas, while maintaining all DOT regulations

Nashua, New Hampshire, United States

• Trained and mentored new hires on company values, beverage preparation, and customer service standards
• Ensured consistent high levels of product quality and customer satisfaction
• Utilized effective coaching techniques to motivate and empower team members

Willington, Connecticut, United States

• Load 24’ trailers with boxes of various weights and sizes at an average rate of 370 boxes per hour
• Consistently met and surpassed load rate and cube utilization goals
• Communicate with supervisors efficiently to determine flow rates for each trailer and optimize operational performance

Vernon, Connecticut, United States

• Greeted and seated guests, took accurate food and beverage orders, and delivered meals promptly
• Possess strong knowledge of Thai cuisine and culture
• Maintained a clean and organized workspace
• Keep a professional appearance at all times

Vernon, Connecticut, United States

• Cross-selling and upselling of products to customers
• Manage inventory on the floor as well as in the stockroom to maintain a stable flow of product

High School Diploma

Architectural Engineering