▪ Handle inbound calls timely and professionally (~40 calls/day)▪ Proficient in managing Health Savings Accounts (HSA), Flexible Spending Accounts (HCFSA/LPFSA/DCFSA),and Reimbursement Accounts (HRA/DCRA)▪ Document all customer interactions, including call notes and casework▪ Follow up with members via email or phone regarding account updates▪ Maintain a happy and calm demeanor, effectively de-escalating tense situations▪ Stay updated on relevant regulations, laws, and policies to provide accurate guidance▪ Collaborate with team members via Microsoft Teams to ensure seamless customer service▪ Manually input claims and process reimbursements, educate members on general healthcare knowledge,and assist them with their benefits and options▪ Maintained 95% Quality Assurance score and 97% Customer Satisfaction score since starting

▪ Identifying and hand-pulling invasive species of weeds for the Gemini Solar Project▪ Working directly with biologists to maintain the preservation of the land and animals▪ Effectively use maps and/or GPS to navigate through the areas▪ Observe, monitor, and report sightings of endangered plants and animals▪ 12-hour shifts in the Mojave Desert through harsh terrain and environment

▪ Independently service 50 pools weekly on high end residential properties throughout Las Vegas and Henderson, NV▪ Maintain strong personal relationships with each client, ensuring satisfaction and safety▪ Document each residence, including chemical levels, damages, maintenance, and photos for the owner

▪ Communicate to customers via email, phone, and in person regarding their orders and any questions▪ Work collectively with a team of 14 to develop marketing strategies and curate an optimal marketplace for consumers▪ Successively surpassed sales goal by more than 20% for two months for the department's first time▪ Photographed high-quality product images, using proper lighting and camera techniques▪ Providing accurate, detailed descriptions and measurements when listing items online▪ Contributed to operational efficiency by fulfilling an average of 150 daily orders for shipment and pickup

▪ Properly load boom trucks using propane and diesel forklifts▪ Communicate with project managers and contractors to inform them of delivery time and determine where the product will be put▪ Wear proper PPE and follow protocols when on job sites to ensure the safety of myself and others▪ Pull sheetrock and other building materials through windows, doors, and openings in the property, making sure not to damage anything in the process▪ Verify delivery of product with pictures and receipt▪ Occasionally drive 14' flatbed with material to sites around the CT, MA, and RI areas, while maintaining all DOT regulations

▪ Trained and mentored new hires on company values, beverage preparation, and customer service standards▪ Ensured consistent high levels of product quality and customer satisfaction▪ Utilized effective coaching techniques to motivate and empower team members

▪ Load 24’ trailers with boxes of various weights and sizes at an average rate of 370 boxes per hour▪ Consistently met and surpassed load rate and cube utilization goals▪ Communicate with supervisors efficiently to determine flow rates for each trailer and optimize operational performance

▪ Greeted and seated guests, took accurate food and beverage orders, and delivered meals promptly▪ Possess strong knowledge of Thai cuisine and culture▪ Maintained a clean and organized workspace▪ Keep a professional appearance at all times

▪ Cross-selling and upselling of products to customers▪ Manage inventory on the floor as well as in the stockroom to maintain a stable flow of product