Senior System Support Engineer
Current- Responsible for system support delivery, including servers, storage, tape libraries installation and on-site maintenance - Co-operate with customers and internal resources such as solution center, service account team, product technical support team, tracking the process of failure analysis and implementing solutions - Review and plan proactive customer service support for major accounts - Collaborate with sales team to deliver new product knowledge and present technical information to customers - Work with pre-sales team on the architecture design and testing of solutions.