Global benefits project manager role. Projects and focus areas include:* PMO governance for NORAM & International Strategy and Benefits Operations teams* Global long term operating model for benefits operations team in close partnership with strategy team and people services delivery* International leaves administration* Global M&A activities

Develop timelines, identify & mitigate risks, facilitate contract negotiations, communicate status, track deliverables, and hold discussions with global stakeholders throughout project lifecycle* Formed Global Life@ Mergers & Acquisitions (M&A) team to develop playbook and tracker. Coordinate with cross-functional partners to handle average of 8 active deals from diligence through closure* Led Global Inclusive Family Building project with international stakeholders and 3 vendors – development of global standards of care, plan design strategy, communications strategy, and successful implementation of innovative new benefits in 40 countries* Developed global plan sponsor governance framework for Project Management Office (PMO) to keep stakeholders apprised of approval levels, cross-functional partner considerations, and criteria matrix* Other past projects: Created financial wellness program governance; Launched Life@ Rebalance project which included adding an HDHP and HSA; managed & enhanced Life@ Project tracker for improved cross-pillar transparency, multi-year strategy, and leadership metrics dashboard; executed wellness reimbursement expansion for equipment in 28 days; facilitated return from leave / fitness for duty project with expansive cross-functional partner involvement; managed 2021 Life@ survey; managed FSA, wellness reimbursement, and commuter new vendor implementation (included contract negotiation, with SLAs and KPIs); led 401(k) re-implementation with complex integration needs; facilitated 5 state leave enhancements adhering to regulatory requirements

A Marsh McLennan Company (MMC), Mercer is a global consulting leader in health, wealth, and career.Employee benefits consulting for clients up to 150,000 lives from conception through ongoing management in Entertainment, Social Media/High Tech, Manufacturing, and Insurance industries* Provided strategy and oversight of innovative client solutions and benefit program ideas in accordance with budget and business needs, such as, mergers/acquisitions, administration system changes, plan design modifications* Negotiated RFP process and contracting with 12 different carriers/vendors for all lines of benefits insurance coverage * Partnered with actuarial & financial group to reduce client spend by 11% using experience reporting, budget forecasting, contribution modeling, incurred but not paid (IBNP) , and vendor negotiations* Advised 6 clients on state and federal compliance adherence: 5500s, state leaves, PPACA, ERISA* Mentored, guided, and coached 6 junior level staff, led 2 office-wide volunteer committee events

Led complex private exchange employee and retiree benefits platform implementations. Responsibilities included project team oversight (consultants, actuaries, technology partners, communications specialists, call center experts, carrier contacts), eligibility matrix discovery, requirements set-ups, rate development, file feed facilitation, user acceptance testing (UAT). Involvement from RFP process through implementation and ongoing support.* Implemented over 43,000 lives onto Mercer’s platforms. Offerings included health, HSA, FSA, COBRA, commuter, wellness, life/AD&D/disability, pension, voluntary benefits, stop loss* Facilitated 100% on-time open enrollments with complex offerings (HMOs, narrow network PPOs, limited medical plans, self-insured versus fully-funded arrangements, DB and DC) through cultivated partnerships* Reduced client call center case volume by 91% using streamlined problem solving (grouping of categories) and change management (employee education) techniques* Led client service team to 18% SLA, PG adherence improvement by implementing governance structure* Created death benefit process with concierge service handling average of 3 per week

$12 MM Rev URAC accredited independent review organization; Network of over 2,000 medical professionals Launched new division overseeing management of 700 active healthcare clients including international carriers. Responsibilities included P&L , account retention and growth, lead generation, employee mentorship and development, and compliance management.* Grew strategic accounts: Fortune 500 Companies including Anthem and UnitedHealthcare* Performed client financial, workflow, and trending analyses; $50k/year savings to outsource to AMR* Negotiated contract for 208% volume increase, 22% client cost savings, performance guarantees (SLAs)* Software development initiatives: client system integration, profit margin analysis, quality improvement

Department head; P&L responsibilities overseeing 42 employees including HR, and operations personnel.* Executed department cost containment project: improved staff efficiency by 16% and turnover by 12%* Implemented automated alert systems resulting in 12% improvement in quality feedback* Oversaw process improvement, quality assurance, regulatory change, fulfillment of 227 reviews per day* Implemented ADP HR system which reduced management time commitment by 32%* Oversaw HR (60 employees) including benefits administration, HIPAA training, wellness techniques

Led team of up to 35 employees processing and performing quality assurance checks on medical reviews.* Analyzed production data resulting in 52% departmental productivity increase in 4 months* Streamlined hiring processes which reduced senior management time spent on hiring by 32%* Collaborated with senior management on creation of annual bonus plan for 35 employees* Cultivated client relationships with medical directors, company executives, and government agencies

Processed 50 reviews per day including physician and guideline assignment, quality assurance checks.* Improved productivity by 58% while ensuring accuracy, meeting state & federally mandated timeframes* Communicated with physicians, nurses, and insurance companies throughout utilization review process* Handled utilization review types such as medical necessity, experimental/investigational, standard of care

Full service commercial printing company including large format offset, vehicle wraps, and graphic design. Managed merger of Jaguar’s 150 clients into F.A. Daniels’ workflow, acquired & grew accounts.* Facilitated sale of Jaguar to F.A. Daniels: contract negotiation of 26% commission for a year* Developed loyal partnerships & advised on budgeting, timeframes, etc. (e.g. 80-page $30k color booklet)* Oversaw project execution and vendor negotiations: negotiated 23% discount for 3-book contract* Delivered estimates & consults such as project bundling for 16% cost savings, 12% customer discount

Dynamic physical therapy clinic utilizing Med-X technology serving up to 300 patients per week. Organized clinic and patient flow for up to 60 patients per day.* Guided 30 patients per day through rehabilitation stretches and exercises, oversight of gym program* Administered modalities, including ultrasound, electric stimulation, iontophoresis, traction, cryotherapy* Communicated with physicians for prescription updates, improved unreimbursable visits by 16%

Nation’s largest owner and operator of inpatient rehabilitation hospitals in terms of revenues, number of hospitals, and patients treated and discharged.Aided up to 35 physical and occupational therapy patients per day in therapeutic and rehabilitative stretches and exercises, administered modalities including ultrasound, electric stimulation, phonophoresis, paraffin wax

Upscale physical therapy, pilates, and yoga center focused on progressive services in a caring environment.Performed various duties around the clinic including insurance verification, receiving payments, clean-up.