Davis English Email & Phone Number

Denver, Co, Us

Boulder, Colorado, United States

- Drive continual improvement in communication, design, and clarity of information shared with booked clients—including web portal, email, print, spoken, etc.- Direct Guest Services team of 7-10 employees through growth planning, department goals, staffing changes, key metrics, etc.- Support repeat business by streamlining a high-value guest experience that can be scaled to a higher volume of bookings and queries.- Develop, streamline and hire for new roles, such as Adventure… Show more - Drive continual improvement in communication, design, and clarity of information shared with booked clients—including web portal, email, print, spoken, etc.- Direct Guest Services team of 7-10 employees through growth planning, department goals, staffing changes, key metrics, etc.- Support repeat business by streamlining a high-value guest experience that can be scaled to a higher volume of bookings and queries.- Develop, streamline and hire for new roles, such as Adventure Cruising Sales Manager, Adventure Incident Manager, Guest Services Manager, Guest Services Associate, etc.- Key member of the Leadership Team, directing big-picture decisions. Show less

Boulder, Colorado, United States

- Built team from 1 to 9 total Guest Services associates.- Managed, oversaw and supported Guest Services Team.

Boulder, Colorado, United States

- Developed and deployed efficiencies to integrate Adventure Cruising products and processes from Lindblad Expeditions (Nat Hab Parent Company) into Nat Hab’s systems.- Increased Adventure Cruising sales 48% in first year of product management.- Streamlined booking and post-booking processes for Sales, Guest Services and Finance teams to maximize efficiency, bookings, and revenue.- Managed all Adventure Cruising systems, policies, finance and accounting, relationship building… Show more - Developed and deployed efficiencies to integrate Adventure Cruising products and processes from Lindblad Expeditions (Nat Hab Parent Company) into Nat Hab’s systems.- Increased Adventure Cruising sales 48% in first year of product management.- Streamlined booking and post-booking processes for Sales, Guest Services and Finance teams to maximize efficiency, bookings, and revenue.- Managed all Adventure Cruising systems, policies, finance and accounting, relationship building, product integration, etc.- Directed content and Adventure Cruising product portfolio for digital and print media.- Analyzed and reported trends and data on Nat Hab’s Lindblad bookings and revenue to executive leadership team. Show less

- Worked with Adventure Facilitators, Adventure Specialists, and Operations Coordinators to provide our guests a seamless experience from the moment of booking to the beginning of their trip.- Answered guests’ questions that are primarily pre-trip related including but not limited to COVID protocols, billing, insurance, visas, gear, forms.- Provided assurance and confidence to our guests by following up on information that is pertinent for the trip. This may relate to guests’ relevant… Show more - Worked with Adventure Facilitators, Adventure Specialists, and Operations Coordinators to provide our guests a seamless experience from the moment of booking to the beginning of their trip.- Answered guests’ questions that are primarily pre-trip related including but not limited to COVID protocols, billing, insurance, visas, gear, forms.- Provided assurance and confidence to our guests by following up on information that is pertinent for the trip. This may relate to guests’ relevant travel information and/or to changes and details of the trips. Show less

Boulder, Colorado, United States

- Worked to improve existing processes and systems for data entry and review.- Monitored and entered traveler forms, checking for accuracy and following up on missing data.- Determined “red flags” on guest forms and follow up with appropriate staff to contact guest.

Remote

- Custom built and optimized original website for Phoenix-based cider startup.

Greater Denver Area

- Strengthened U.S. communication strategies to achieve a 60% increase in web visits in 4 months.- Created and managed content on digital marketing channels, including website, blog and social.- Collected/reported KPIs to senior leadership

Boulder, Co

Directed and collected photo/video content used in marketing efforts.

Portland, Oregon, United States

- Developed and managed social media content for client, Amazon Prime Student (Facebook, Instagram, Twitter, Snapchat, Tumblr).- Engaged with the Amazon's social community to ensure a consistent voice and presence.

Portland, Oregon, United States

- Hired and managed 60 Amazon brand ambassadors at 25 college campuses nationwide.- Designed promotional/hiring materials for print, email and video.- Boosted brand visibility and exceeded program goals.

Fort Collins, Colorado, United States

Fort Collins, Colorado, United States

Bachelor Of Arts - Ba, Journalism And Media Communication

Activities and Societies: Cum Laude, Honors Scholar, 3x Dean's List, Student Media Employee

International Business