• Operational Leadership: Provide strategic direction and oversight for all operational functions, including property maintenance, leasing, tenant relations, and financial management.• Process Optimization: Identify opportunities to streamline processes, enhance productivity, and improve overall operational efficiency.•Performance Management: Develop and implement key performance indicators (KPIs) to monitor and evaluate operational performance, making data-driven decisions to drive continuous improvement.• Team Development: Build and lead a high-performing operational team, fostering a culture of collaboration, accountability, and professional growth.• Financial Management: Work closely with the finance department to develop and manage budgets, forecast financial performance, and optimize profitability.• Risk Management: Identify and mitigate operational risks, ensuring compliance with regulatory requirements and industry standards.• Technology Integration: Evaluate and implement technology solutions to enhance operational effectiveness, streamline workflows, and improve the tenant experience.• Stakeholder Engagement: Collaborate with internal and external stakeholders, including property owners, tenants, vendors, and regulatory agencies, to drive business objectives and foster positive relationships.

• Project Management: Successfully manage and lead cross-functional in-house teams and third-party vendors in the execution of predictive and Agile-based projects. Fostering collaboration of international teams, ensure project delivery within timelines and budget, optimize team performance, and develop project artifacts. • Business Development: Achieve consistent annual bottom-line growth of 8% by conceptualizing, designing, and implementing unique revenue streams to the portfolio. These innovative initiatives contribute to increased profitability and diversification of revenue sources, stabilizing the company offering. • Business Operations: Customize software to align with new policies, adding consistency and efficiency to which tasks are completed and how. Design procedures, write SOPs, record training videos, and implement new systems for owner vetting and on boarding, lease renewals, in office communications, and others. • Business Analyst: Utilize data analysis to provide valuable insights and strategic guidance on company infrastructure, facilitating informed decision-making and driving business growth and sustainability. • IT: Developed procedures for the IT needs of employee onboarding ensuring permissions, licenses, cloud storage, and facilities are setup before the start date of each employee, resulting in seamless integration of new staff. Direct cross-functional IT staff in operations, vetting and implementation of new software and hardware. Ensure all technical needs are considered for business operations focusing on future development.• Consulting: Provide coaching and mentorship to mid-level and senior leadership teams, fostering their professional development and performance. Develop and establish an effective consulting division within the organization, offering specialized guidance and assistance to clients through trainings, process development, and digital products.

• Project Management: Led the end-to-end process of designing, developing, and implementing a new website, ensuring seamless functionality and enhanced user experience. Consistently executed weekly website updates. • Marketing: Developed and executed a comprehensive marketing strategy and sales funnel for the brokerage website, newsletter, drip campaigns, print and social media platforms.• Business Analytics: Compiled marketing metrics to the C-suite along with insightful suggestions for optimization and future execution of marketing strategy.• Business Development: Qualified national sales agents for REO properties based in other markets.

• Staff Management: Demonstrated strong leadership and organizational skills ensuring operational efficiency and delivery of exception service to clients. Recruited and trained property managers to expand into new territories, resulting in 15% market growth. Oversaw office, sales, and maintenance teams of 1000+ unit across Los Angeles, Long Beach, North Hollywood, and Santa Monica. • Business Development: Implemented a company-wide policy that standardized rent increase increments and criteria, resulting in a streamlined process and focused approach to maximizing revenue. This initiative led to a noteworthy $120k increase in revenue year-over year. • Business Analytics / Marketing: Spearheaded the establishment of the organization’s marketing wing, introducing data-driven marketing decisions and ensuring a cohesive brand presence of the office and across all advertising platforms. Additionally, produced a video campaign of over 100 videos ranging from 3-7 min; each addressing the most troubling issues affecting the Minority Apartment Owners Association.

• Product Development: Developed and designed both an online associate-level Digital Marketing degree and in-person bachelor-level Business In Media degrees. Spear heading from curriculum development to enrollment, resulting in a significant 38% increase in student body and a remarkable $1M revenue growth.• Marketing: Orchestrated a captivating 90-minute on-air live concert featuring national and regional talent incorporating students from various programs. This innovated initiative garnered widespread attention; outperforming all of the other marketing initiatives combined. • Board of Advisors: Cultivated valuable partnerships with local and national organizations to enhance brand awareness and create mutually beneficial opportunities. This included the Minnesota Twins, Clear Channel, and others.