Davis Kirby Email & Phone Number

Atlanta, GA

Atlanta, GA

- Design, Develop, and Deliver Customer Experience/Communications training to Service team technicians, sales, CSRs.- Oversee training and development for Ace Hardware Home Services employees from onboarding, to upskilling, to leadership development.

Atlanta, Georgia, United States

• Actual Title: Senior Director of Organizational Readiness. Promoted to newly created role to drive employee experience. Ownership of Talent Acquisition, Onboarding, Training and Development, Leadership Development.
• Ran and overhauled talent acquisitions team and processes
• Developed Team and Leader assessment and development tools
• Designed and delivered: o leadership development platform for select employees o working and selling in a virtual environment in response to COVID-19 o Inclusion and diversity training for employees, people managers.

Greater Atlanta Area

• Promoted to newly-created role to drive organizational learning and development, reduce employee turnover, optimize staffing models, enhance internal and external communications, and optimize public relations.
• Designed, developed, and launched a development platform that provides experiential opportunities to enable employees to hone existing skills, develop new skills, and provide cross-functional exposure
• Designed and implemented new employee onboarding programs customized by functional role, and created new hire surveys to improve insight into voice of the employee
• Created an employer branding program (content and placement) to improve sentiment and recruitment initiatives across website, LinkedIn, Glassdoor, and Indeed
• Introduced new internal communications channels to increase engagement and satisfaction
• Built new streamlined public relations processes in alignment with the PESO media model

Greater Atlanta Area

• Promoted to build and lead a new CX team to improve sales conversion and construction quality while reducing warranty costs, set strategy, development of tools, establish metrics, own ‘voice of the customer,’ and drive.
• Designed desired customer experience from internet engagement to purchase/contract, to close and one year after
• Led the employee integration of an acquired home builder, including training on technology, techniques, and culture
• Developed unique metrics and reporting to improve adoption of customer experience protocols and goals
• Introduced tools to improve customer communications and to capture/monitor the ‘voice of the customer’

Greater Atlanta Area

• Created national training program for new and existing Sales Management and Sales Counselors.
• Developed and delivered a three-day onboarding program for 500+ new sales hires on sales process and technology
• Created onsite training program used for 17 division locations rated ‘excellent’ by 94% of participants
• Served as business owner for Salesforce responsible for platform strategy and vision
• Directed, designed, and hosted National Sales and Marketing Meeting for five consecutive years

Atlanta, Georgia

• Hired to build onsite and eLearning training programs from concept through rollout to support sales, operations, and customer experience. Managed the full lifecycle of the instructional design process and delivery.
• Launched beazerhelp.com portal for application documentation, service desk, and enhancement requests.
• Built a catalog of ~50 on-demand training videos with Camtasia.
• Administered Cornerstone on Demand LMS product and managed a SharePoint site used by 1000 employees.

Atlanta, Georgia

Atlanta Field Day, Inc. is a 501(c)3 organization that raises funds for Georgia nonprofits while providing an entertaining field day competition for participants and donors.Created, designed, structured, built, managed, and presented Atlanta Field Day 2010, 2011, 2012. Project Manage all events, marketing, publicity, software/website, and a team of 50+.

Atlanta, GA

• Joined the organization for the national rollout of HandsOn Connect, a volunteer management software application built on the Salesforce CRM platform. The rollout was initially to the internal affiliate network and.
• Co-led the overhaul of the 9-module, client training program and methodology which resulted in a major reduction in trouble tickets. Co-wrote curriculum used to successfully train 135 clients, implementing a.
• Created synergies and strategic collaboration among support, sales and development that reduced trouble tickets and resulted in more client-focused development and marketability.
• Revamped and standardized the technical support team function through SWOT analysis, metrics, accountability, performance expectations, process improvements, documentation, and regular meetings..
• Serve as Tier 2 escalated support and product SME.
• Contributed to the successful sales and training for-profit, not-for-profit, university, and state government agencies, such as HandsOn Atlanta, Walden University and the New York State Commission on Volunteerism.

Roswell, GA

OFC was the equipment leasing division of MidCountry Bank. I was initially hired in a support role and earned two promotions to SVP in 2009 to develop and manage the new Broker Program providing financing for purchasing and leasing of business equipment. I built and managed a 60-broker team as the program grew to become 25% of OFC’s annual revenue. We.

Greater Atlanta Area

I launched a financial advisory practice, earned licenses (Series 7 & 66, Life Insurance, Variable Products), and earned the Mercury Award for achievements in my first year of business. I also provided personal financial training for up to 40 participants via one hour classes throughout Atlanta.

Greater New York City Area

As a performer, I earned roles in Broadway shows (Thoroughly Modern Millie, Thou Shalt Not, Cinderella (MSG), Boys from Syracuse) and National Tours (Cats, Tommy, Kiss of the Spiderwoman, Cinderella, Gypsy) as well as multiple regional and off-Broadway productions. My notable regional theater productions included Papermill Playhouse, OKC Playhouse.

Ba, Drama

Education record

Certificate, Website Design And Development

Instructional Design, Adult And Continuing Education And Teaching