Davis Light Email & Phone Number

Tulsa, Ok, Us

Supervise and direct operations of the service desk supporting TTCU

I have worked as a tutor with both middle and high school students for several years. I have previous experience working at schools and have an established reputation as a tutor. I consistently work with ACT and Standardized Test Prep, English (Literature and Language), Science (Chemistry, Biology, Physical Science, Physics, etc.), History, and my favorite: Mathematics (Geometry, Calculus, Algebra).

Tulsa, Oklahoma Area

Advanced desktop support at St. John hospital. Acting as escalation point, field technician, and staging and inventory technician.

Tulsa, Oklahoma Area

Contracted Desktop Support through Dell Systems. Maintain and troubleshoot issues related to hardware and software throughout the St. John's Medical System in a ticket based break-fix environment.

15 E Brady St, Tulsa, Ok 74103

Handled all day to day aspects of running a high profile, gourmet, chocolate shop. Responsibilities included ordering product, scheduling, merchandising, inventory management, invoicing, sales, and superior customer service. Self motivated with a desire to provide a memorable and positive buying experience for customers as well as guarantee further business.

Home Office - Company Based Out Of Austin

Performed warrantied repairs on Dell computers in both professional and personal environments. Duties included replacement of hardware components in laptop and desktop machines, as well as providing customer instruction. Self-driven, with minimal supervisory input. All service calls were assigned remotely, with little background information. Previous knowledge was a key success factor in this job, and tasks were completed with personal knowledge and a company information base.

Tulsa, Ok

Call center based technician, answered calls in a queue, utilizing Avaya IP phones. Job responsibilities included troubleshooting a wide variety of issues with both cell phones and computers in many Verizon departments, using a knowledge base as well as personal experience. The nature of this position gave me a good perspective on the cross section of a large company like Verizon.

Duties included both working in the field and in the shop. In each a wide variety of skills were required. In the field, I traveled to client's homes and diagnosed their problem with their computer. In most cases, I was able to solve the problems in 1-2 hours, involving some hardware but usually involving help lines, software updates, and preventative maintenance. In the shop, we repaired serious virus and spyware infestations, as well as all work with hardware. Involved in both were a wide range of problems that forced us to think critically and creatively and research accordingly to solve them.

Tulsa, Ok

Provided end user support in a mid-sized network of approximately 150 faculty and staff in a middle and elementary school environment. Worked directly under the IT director as an assistant and help desk technician. Duties ranged from server maintenance and backups, to cable management and data entry. I worked for Monte Cassino on a full time basis on the dates mentioned and on a part time basis intermittently since then.

Ba, Anthropology

Major in Anthropology with focus in archaeology Minors in Physics, Mathematics, English, History Extensive work in Physics and Mathematics.

International Baccalaureate Diploma