• Managed and implemented a large scale SCIM protocol project to support clients using Azure and Okta for identity providers to allow for the seamless flow of data back and forth.• Continuation of level I tasks, focusing more on calls containing C-suite executives (CTO, CEO, CIO).• Take on large scale projects involving optimization of internal processes and reporting directly to supervisors, directors and the C-suite.• Aid in the development and training of new team members to put them in the best position for success.

• Primarily supported users by acting as consultant to clients and internal users (sales/account managers) about the optimal way to import and export data into and out of Paycom software.• Established and maintained a strong functional knowledge of the software and data flows that exist and the underlying technologies behind them.• Clearly communicated the automation process to clients and answered technical questions they had while conducting discovery calls.• Identified, tracked, and resolved unique technical issues involving API, SFTP, and SSO.• Learned advanced problem-solving and critical thinking skills through troubleshooting client issues.

• Managed, monitored, and archived over 200 employees technology including computers, engineering equipment, and the servers that held licensing at each office.• Spent time learning software that engineers use in order to correctly be able to fix any problem that arose.• Spearheaded and oversaw the implementation of new servers, new engineering software, and printers/plotters for all offices.