Davison Quick Email & Phone Number

Called Medicare members and convinced them to participate in free in-home health assessments using the Five9 call center program. Scheduled appointments for members using the Opti-Time scheduling program. Trained other agents in using the Opti-Time program. Innovated several different ways to improve Opti-time, Five9, and Chart Nav (ReconEdge) programs. Consistently worked under and met tight deadlines for completion of tasks. Used as program/process tester for new development. Data-entry for release of information for Medicare companies. Transcribed medical records and learned minor amounts of medical information. Helped trouble-shoot minor computer difficulties and installed simple programs onto team’s computers (Adobe, U-Control ROI, Opti-time).

Accurately and efficiently scan goods at point of purchase. Process payment precisely to maintain receipts that do not deviate from sales revenues. Address customer concerns and issues cheerfully, while demonstrating adherence to Martin’s values. Perform other duties as needed.

Assisted with obtaining attestations from physician practices and faxing documentation. Called physician offices to obtain necessary information to obtain the signature attestations for a major client. Helped maintain Access Database and Excel spreadsheets. Worked in the ReconEdge system to resolve issues.