Christopher Davisson Email & Phone Number

Coeur D'Alene, Idaho, United States

Lead the entire Companies Decommission efforts for all our managed hosting environmentsHosted Calls with the organization on process and problem management resolutionHosted monthly calls with our overseas teams to keep them up-to-date, improve processes, manage and teach them on new documentation and proceduresManaged the metrics reports for all managed hosting technologies and established SLAs and SLOs for all managed hosting technologiesTook the metrics for all technologies from 62% success rate in 2019 to 95% or higher in less than 1 yearDecommissioned VMware, Windows, RHEL, Cisco routers, switches, and firewalls, NetBackups, 3par storageInstalled and configured Lumen Private Cloud utilizing Docker, JSON, and YAML configurationManaged, directed, and implemented all documentation for Decommissions and also Installs. Improving processes and procedures and assisting to eliminate access toil,

Implement new Vmware ESX clusters and expand existing ESX clustersImplement new virtual machines – Both Linux and WindowsBuild new Microsoft SQL Clusters.Build new Microsoft Active Directory Forests and extend existing domainsConfigure NAS on both Linux and Windows servers. CIFS and NFS sharesPerform upgrades on servers – RAM, CPU, Storage grows and additionsHP DL hardware configurations. Including HP iLOConfiguration of DNS and TCP/IPImplementation of CenturyLink Open and Dedicated Cloud environments

St. Louis, Mo

Tier 2 technical supportFirst response troubleshooting for clients serversWindows, Unix, Linux and Solaris supportVMware troubleshootingActive Directory managementMonitor clients environments for problems and resolve them

St. Louis, Mo

Tier 1 technical supportCustomer service representativeAssisting with trouble ticketsCase management and escalationPhone and E-Mail support for customersWorking in a fast paced team environmentLiaison between the customer and technical support teams