For a rapidly growing, nation-wide $13 Billion franchise operation:• Led analysis work and future state definition for contact center transformation• Built a PMO from the ground up• Developed a framework and organizational blueprint for a 2030 strategy • Led Software selection to solve a strategic issue with team member hiring at franchise locations

Led platform remediation and cleanup

• Provided strategic guidance to a Renewable Energy startup, enhancing program management capabilities.

Executive leadership of technology and business transformation for $140 million Shared Services supporting $14 billion North American operations: (100% cloud) development, operations, support, and productivity projects – combination of large Customer Contact Center, Finance, and HR operations1. Built a team and completely transitioned to new cloud environmentDesigned and deployed a completely new 100% cloud-based IT architecture and platform, then transitioned the entire $140 million BSNA organization and offshore BPO operations out of the legacy data center and into the new cloud technology environment, reducing annual costs from $27 million to $13 million - $14 million annual IT savings. Included:• Support of North America strategic divestiture/refranchising operations• Created a new team of key, high performing talent from the ground up• Set the vision, and motivation to build and deploy the environment in less than 12 months• Built a new cloud-based data center in Azure, transitioning to SaaS applications where needed• Designed and deployed completely new, modern, simplified network environment• Deployed Windows modern user experience including Autopilot, Intune• Full utilization of the Microsoft security tools to ensure a robust security profile• Transition of legacy applications into the cloud-based data center, modernizing where necessary• Sourced and implemented new managed service provider for infrastructure and user support2. Developed Business Transformation vision and plansLed strategy development, designed, and initiated the execution of a Business Productivity and Transformation program for the $140 million BSNA organization with 45 initiatives to drive $30 million in annual business savings. Included Process Re-engineering, Digitization, Automation (including use of Robotics/RPA), Integration, and overall Overhead Reduction.

1. Technology implementation during divestitureBuilt and organized a team for, then led the deployment and technical divestiture of $1 billion business from Coca-Cola to independent Bottlers in Florida and Chicago Market Units, including moving from legacy to new ERP system, supporting systems and infrastructure. This was the first large scale deployment/divestiture and the proof point for divestiture acceleration for the Coca-Cola Company’s “System of the Future” franchise strategy2. Technology Strategy for large, complex divestitureProvided technical leadership/perspective in the creation of the technology strategy for The Coca-Cola company to fully divest the $12 billion North American DSD sales and distribution business. Led the creation, in collaboration with franchise Bottler executives, of the initial governance model for the centralized, shared IT model, “Coke One North America” or (CONA)3. Alignment of Technology capabilities with Business vision and strategyLed the development, across a $20 billion organization, of a “Business Capabilities Model” to shift IT from a technology-focused delivery model to a Business capability focused delivery model to gain Business buy-in and investment. Based on prior experience, provided strategic guidance on Customer facing platforms – Field Sales, Delivery, Contact Center

Operational leadership role at a high-tech network security device startup. Product Owner - responsible for product definition and management through delivery and implementation at customer sites, leveraging both internal and partner/channel resources. Developed, implemented and managed all processes from product architecture, design, development, QA, roll-out and support of an FPGA based network device with a web management console. Significantly increased the team effectiveness in delivering value to customers by driving specific functions/features into the product and exceeding delivery expectations.

Leadership role in defining business and technical information technology solutions to meet client business challenges, managing implementation efforts, and driving business unit growth, both from internal, practice development as well as external, business development standpoints. Responsible for development of 100+ consultants delivering value to 12+ clients in the Atlanta area.

Executive Leader and Technical Architect on a variety of information technology and business process reengineering projects of up to $10 million and 40 project personnel. Responsible for building and leading high-performing teams to deliver business value by managing client relationships and overall budget, schedule, risks, and quality. Delivered business results through both hands-on execution and management of business process reengineering and technology implementation efforts. Developed deep skills in the product development, procurement, and manufacturing business processes.