Davist K Gera Email & Phone Number

Noida, Up, In

Bengaluru, Karnataka, India

• Leadership: Provide strategic leadership and direction to the customer engagement team, setting clear objectives and guiding the team towards achieving them.• Strategy Development: Develop and implement customer engagement strategies that align with the overall business objectives, focusing on customer retention, satisfaction, and loyalty.• Stakeholder Management: Collaborate with cross-functional teams including marketing, sales, presales, product, and customer support to ensure a consistent and seamless customer experience across all touchpoints.• Product Ownership: Working closely with the product development team to translate the product strategy into actionable tasks. Manage product backlog being representative of stakeholders, and help the team stay aligned with the product roadmap. Prioritize features based on user feedback, ensure the development process runs smoothly.• Third Party APIs integrations: Identify 3rd party APIs opportunities with respect to product roadmap for the faster feature deployment to the market. Managing complete contractual lifecycle with the 3rd Party including vendor selection, sourcing, negotiations and delivery.• Customer Insights: Utilize customer feedback, data analytics, and market trends to gain insights into customer behaviours, preferences, and pain points, and use these insights to refine engagement strategies.• Relationship Building: Foster strong relationships with key customers, understanding their needs and working to address any issues or concerns promptly.• Innovation: Stay updated of industry best practices and emerging trends in customer engagement and introduce innovative approaches to enhance customer interactions and drive business growth.• Metrics and KPIs: Define and track key performance indicators (KPIs) related to customer engagement, measuring success in areas such as customer satisfaction, loyalty, and revenue growth.

Noida, Uttar Pradesh, India

New Delhi, Delhi, India

Envisioned and Developed a content digitization platform comprising of web, mobile appand integrated framework) and enabled it for Healthcare sector, primarily Pathology, named MyReportPlz, that enables Pathology Labs and Hospitals to digitize their content and securely keep it over the cloud. Enable Patients to maintain the history of their health records for whole life and share with the doctors on request. A central platform where a doctor, patient and hospital and pathology lab may collaborate for the betterment of the patient

Gurugram, Haryana, India

Worked as a Software Development Manager / Technical Manager in Mobile Application Development and Support Projects for iOS, Android and Blackberry operating systems using Native languages, hybrid frameworks. Also managed Soti Key product maintenance and support from Offshore

Noida

Worked with ExlService.com (I) Pvt Ltd as a Program Manager for setting up Mobility Practice / CoE and responsible for defining strategy, roadmap and competency in Mobile space for the Enterprise, Business and Clients

Noida Area, India

• Kony Certified, hands on experience in architecting and developing cross platforms mobile applications using Kony.• Experience in providing solutions, designs and approach for developing mobile applications using native languages, HTML5 and hybrid framework for iPhone and iPad. Executed variety of project using one of these approaches. • Experience in deploying and managing app stores using Apperian. Also have knowledge about other similar MDM tools like SAP Afaria and MobileIron.• Experience in prototyping the mobile apps using JustinMind Tool, Prototyper.• Interviewing Resources and build the mobile app development team • Getting all the development and test environment setup• Architecting the mobile app solutions as per the customer need• Working closely with the UxD Analyst for finalizing the Wireframes/prototypes• Delivery Responsible for the mobile app development• Resource Planning and Tracking the Project Timelines• Working closely with the pre sales team in responding various RFPs

Noida Area, India

• Defining Scope of the Project and finalizing Statement of Work• Negotiating with the Customers on Costing, Efforts and Timelines• Interviewing Resources internal and external and build the team• Getting all the development and test environment setup• Executing the project in Agile methodology• Planning the scope and size of sprints, user stories in each sprints• Resource Planning and Tracking the Project Timelines• Resolving Technical and Environmental issues in the application• Defining coding standards and reviewing the migrated code• Responsible for the ad-hoc code reviews on random basis to ensure the quality of the deliverables• Project Review Meetings with Client and HCL Sr. Management both weekly and monthly• Responsible for all the Quality Processes in the project and tracking all project metrics• Responsible for Project Audits• Managing various deployments in Test and Production Environment which involves different agencies at multiple locations• Creating Change Requests and Work orders in Clear Quest• Managing different development streams in Clear Case• Submitting Billing Request to the client• Support Service Transitions from Onsite to Offshore.• Producing and monitoring the Service Level Agreement (SLA).• Implementation of Service Improvement policy and processes.• Allocation of work within a team [Onsite / Offshore]• Capacity Planning and Management for SLF Patches. • Providing Production support [L2] to all 5 applications using Oracle / VB 6.0 within SLA’s. Individually involved in providing Priority 1 /1B / 2 supports at during initial stages of the project• Process management and improvement.• Operational Change Management & Problem Management in HP Service desk and Remedy Idesk.• Incident Management using HP Service Desk & Remedy.

Noida Area, India

• Requirement understanding and architecting the solution design with extensive use of UML• Getting all the development and test environment setup• Writing the Management overrides pack in SCOM (Service Center Operations Manager)• Resolving Technical and Environmental issues in the application• Defining coding standards for the project• Extensive Code Reviews to ensure the business logic, technical solution feasibility and the quality of the deliverables• Project Review Meetings with Client Technical Team• Managing various deployments in Test and Production Environment• Primarily involved in supporting, managing and growing the mobile application development in iPhone and Android application projects in the organization

New Dehi, India

• Preparing SRS and Design Documents• Database designing and normalization• Writing Stored Procedures in T-SQL• Writing Batch Processes and Scheduling Jobs in SQL Server 7.0• Writing Code in ASP and Javascript• Planning work and Tasks assignation to the team members• Configuration management using Microsoft Visual Sourcesafe• Project Deployment at Client Location which involves the server preparation, module installation and configuration• Presentation and Training of modules to the University Staff• Getting Sign-off on all the modules from the client• Responsible for the implementation of Payroll Module completely along with partial involvement in the Loan Management System• Writing code in PL/SQL (Packages, Procedure and Triggers) using Toad• Performance tuning, Customization, Logic development, Writing backup script, database procedure, triggers, Cursor, Queries for better performance Development of utilities to increase the efficiency by decrease the processing time • Designing Reports in Crystal Reports• Writing Code in ASP and JavaScript using Visual Interdev IDE• Writing and scheduling Batch jobs in Oracle• Experience in database designing.• Involved in various phases of Software Development Life Cycle (SDLC) including Analysis, Design, Testing, Implementation and Maintenance.• Project Co- Ordination- Training and Presentation to client

New Delhi, India

• Understand the Requirement and prepare the Requirement documents• Database designing and normalization• Writing Code in PL/SQL using TOAD• Writing Code in Visual Basic 6.0• Designing Reports in Crystal Reports 7.0• Design and customize the system according to the client requirement• Planning work and Tasks assignation to the team members• Project Deployment at many client Location (more than 20 clients which include Duke, Oswal, Foremost, Petit, Mayur overseas, Karika india Ltd., TCI) • Presentation and Training of modules to the client

Faridabad, India

• Designing Database in SQL Server 7.0• Designing Database in MS-Access 97• Writing Code in Visual basic 6.0• Designing Reports in Crystal Reports

Master Of Business Administration - Mba

Master Of Computer Applications - Mca

Gniit, Computer Software Engineering

B.Com, Commerce, B

2nd Topper in the college (1st Year)

Intermediate, Commerce, A

Achieved 1st Rank in the 12th Standard (Commerce stream)

Metriculation, Regular Subjects, A