Daviyion Johnson Email & Phone Number

Texas, United States

As the Community Intern at Yelp, I partner with the Community Manager to understand the local market and assist in planning and executing events, creating social media content, and maintaining accurate business information on Yelp's platform.My role also involves engaging with the Yelp community online and supporting local businesses to showcase their.

• Drove product adoption for a $3M+ ARR portfolio of enterprise clients, aligning product with client goals to maximize ROI and success.
• Facilitated engagement initiatives within LMS communities, increasing client engagement and driving higher product adoption.
• Led partnership charters and executive reviews, guiding best practices and driving long-term client success through analysis.
• Delivered strategies to improve retention, reduce churn, and drive seamless adoption for sustainable growth and success for client use cases.

Boston, Massachusetts, United States

• Executed product launches and implemented process improvements, resulting in a 35% reduction in Customer onboarding time (from 6 weeks to 4) to boost customer adoption and engagement.
• Proactively engaged with customers through business reviews (QBRs), leading to stronger product adoption and satisfaction, resulting in exceptional customer satisfaction ratings.
• Supported consistent increases in customer ARR through cross-sell and account expansion strategies, while maintaining a strong Net revenue retention (NRR) year-over-year.
• Led the team during the Director search period, ensuring seamless operations and effective representation of the Workforce team both internally and externally.
• Optimized the HubSpot CRM to drive conversion of 6-month pilot contracts into yearly and multi-year contracts.
• Developed initiatives to boost employee engagement in the workplace, including deploying a pilot program to enhance the overall employee experience.

Salt Lake City, Utah, United States

• I supported residents (students) living on campus at the University of Utah in transitioning to isolation or quarantine spaces in order to support the health of the total residential community. I was also responsible.

Washington, District Of Columbia, United States

• Partnered with Account Managers to achieve a 90% contract renewal rate and drive over $1M ARR.
• Managed and scaled platform configurations for 30+ SMB and Enterprise accounts, continually improving client experiences and increasing product adoption rates.
• Designed and delivered engaging training sessions for 200+ customers, resulting in a reduction in customer complaints and increases in account retention by 15%.
• Facilitated successful product implementation through effective collaboration with internal stakeholders, resulting in reduced implementation time for clients.

Buffalo, New York, United States

• Sustained a 93% contract renewal rate for a portfolio of 70+ customer accounts, providing training and guidance on company products to ensure success.
• Coached customers through the onboarding & implementation and product adoption, resulting in consistent year-over-year growth in Annual Recurring Revenue (ARR).
• Facilitated strategic planning sessions with key stakeholders developing a deeper understanding of customer's needs, leading to increases in product satisfaction and engagement.
• Led the Diversity and Inclusion working group to increase employee satisfaction and promote a more inclusive workplace.
• Developed employee engagement activities, such as the "Guess Who: Know Your Coworkers" activity, which contributed to a 12% increase in employee engagement scores.

Fort Collins, Colorado, United States

• Traveled aboard the World Odyssey ship and led field experiences to 10 countries in Europe, Asia and Africa while facilitating interdisciplinary coursework for the shipboard community of 400+ students.
• Developed and hosted educational events for the entire shipboard community of faculty, staff, and students.
• Administered emergency and crisis response for a community of 600 plus students, faculty, and staff.

Rabat, Rabat-Salé-Kenitra, Morocco

• Engaged in cross-cultural community building and instructed classes in English language, life skills and business marketing in a Moroccan village.
• Partnered with other volunteers to coordinate large-scale community projects and events, such as chess tournaments and service projects.
• Presented issues / concerns of fellow volunteers to the Country Director and other Peace Corps staff as a representative of the Volunteer Action Committee (VAC).
• Coordinated social functions and events for Peace Corps Morocco, such as Peace Corps Prom, to increase volunteer involvement and overall satisfaction.
• Hosted a weekly internet radio show highlighting Moroccan culture and cuisine with a global audience based in the United Kingdom.

State College, Pennsylvania, United States

• Developed and taught coursework for university students, including a 3-credit undergraduate course.
• Supervised and cultivated a team of 14 staff members in addition to coordinating student staff training and chairing the Residence Life Coordinator search committee.
• Contributed to the development of an orientation program at Penn State Harrisburg as an active member of the First-Year Orientation team.
• Increased student safety and staff visibility in the residential community after revising departmental office policies and procedures.

Master Of Arts - Ma, Higher Education/Higher Education Administration

Bachelor Of Arts - Ba, Organizational Communication, General