Served as experienced Association Membership and Chapter Services consultant, tasked with providing training and guidance to incoming Manager of Membership, assisted IT Department with identifying and correcting database integrity issues, and provided database management/use training to new and inexperienced staff. Compiled and reported monthly Membership and Chapter statistics to CEO, International Board, and Staff. Designed and launched Chapter blast email requests through MagnetMail and Informz. Updated Chapter web sites as requested.

Developed membership recruitment and retention initiatives. Assisted Marketing Department with development of campaign and marketing materials. Managed Board and Chapter leader efforts. Compiled and reported monthly Membership statistics to CEO, International Board, and Staff. Supervised Membership Department staff to ensure follow-through of daily/monthly Membership tasks and operations. Served as iMIS/Siebel Database expert, tasked with developing and editing Crystal Reports, researching and updating Member data, and working closely with internal IT Department/external database contractors. Responsible for online store editing/updating, order fulfillment, and inventory management. Recognized for bringing Membership levels to highest level in Association’s history. Received CEO recognition for utilizing WebEx online webinar software to record and distribute procedures for reporting monthly membership statistics.

Administered database for over 3,000 Certified Professionals throughout North America and Canada. Recommended improvements and policy changes as necessary to facilitate growth of program. Responded to member inquiries regarding certification requirements and opportunities, upcoming event details, and membership benefits. Provided content and design support for program brochures and training course catalog. Coordinated and informed Chapters/State Licensing Agencies seeking to provide SWANA Certification locally. Supervised Training Centers on location, both in teams and under sole direction. Maintained strict deadline of 60 days turnaround time for Certification Exam results. Assisted Accounting Department with recovering payments for outstanding debts.

Worked with teams to develop and supervise student activities. Served as Head Program Assistant for aftercare program. Monitored safety of 300 students during pick-up/drop-off. Assisted teaching 20 students in flight science. Worked with faculty to accommodate students needs and resolve student issues.

Designed web site to promote university program. Trained faculty members in the use of Microsoft FrontPage software. Researched and compiled prospective student database.

Marketing duties included the creation of HTML-based newsletters and press releases for 7,000 members, Siebel database management, and web content editing. Recognized by upper-management for creativity and initiative.

Managed inventory for over 100 products daily. Provided customers with product and service information. Attended company-sponsored seminar on cultural diversity in the workplace.