Davon Boyd Email & Phone Number

Baltimore, Md, Us

Baltimore, Maryland, United States

Project development; branding; marketing; promotional materials; management; curriculum development

Creative consulting; project planning; designing characters for product development; developing tag lines for new promotional material

- Answering customer inquiries- Servicing and documenting customer accounts- Providing exceptional customer service- Verifying the status of processing transactions- Security and risk mitigation- Keeping abreast of call drivers and trends that may impact service

- Ensuring a professional and welcome environment for clients to do financial business- Processing deposits, withdrawals, and other banking transactions per request- Maintaining excellent and professional customer service while building the relationship with the client- Answering client inquiries and responding with helpful solutions - Providing general financial education and resources to clients - Introducing products and services to clients to assist with financial building and expanding their bank relationships- Managing a vault with high cash limits- Performing maintenance of ATM’s- Assisted with facilitating relationships with high priority clientele- Managing staff scheduling and supervision - Problem solving and troubleshooting- Providing tools, support, and coaching to staff - Performing weekly, monthly, quarterly, and yearly audits to ensure bank standards are met according to federal law

Providing solutions for customer inquiries via the phone; servicing customer accounts;retaining a high level of professionalism; keeping abreast of trends and call drivers that mayimpact service levels; researching for any changes in policy; analyzing and keeping tabs onany issues or disruptions in service; providing meeting minutes for team learnings; managingteam wellness through activities, providing information, and discussion

Keyholder - Managing boutique operational procedures; facilitating relationships with clients and educating them about our products and services; maintaining company standard “KPI”s; effective merchandising of both signature and promotional items to boost traffic and conversionDevelop One - Utilizing retail reports to push opportunity business metrics into the positive; coaching new and existing team members; scheduling according to allotted payroll hours; developing weekly action plans to examine areas of opportunity for growth; taking conference calls; delegating tasks to team members; working to alter obsolete client literature and procedures; handling financial management and filing; cycle counting inventory; using business trackers and LY retail reports to predict outcomes of future metrics to ensure that all associates are available during peak hours

Baltimore, Maryland Area

Co-managing administrative duties in the office; serving as a liaison between the Executive Director and her students’ parents and clients; establishing a new filing system for the main office; assisting backstage during performance gala; contacting donors; managing social media marketing for large events; organizing financial information according to new filing system

Fashion/Apparel Design, 3.6

Fashion/Apparel Design, 3.73