• Installing, configuring, and maintaining operating systems workstations and servers, including web servers, in support of business processing requirements. • Software installations and upgrades to operating systems and layered software packages. • Scheduling installations, upgrades and maintain them in accordance with established IT policies and procedures. • Monitoring and tuning the system to achieve optimum performance levels. • Ensuring workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. • Ensuring data/media recoverability by implementing a schedule of system backups and database archive operations. • Supporting media management through internal methods and procedures or through offsite storage and retrieval services. • Developing and promoting standard operating procedures. • Conducting routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. • Developing and maintaining a comprehensive operating system hardware and software configuration database/library of all supporting documentation

United States Postal ServiceArlington, VAPart-time: 28 hours per WeekHelp Desk Specialist: Tier 1Duties and Responsibilities: • Phone an email technical support• Initial point of contact for troubleshooting hardware/software and printer problems for proprietary MDD, MDD-TR, and IMD devices. • Use Ethos ticketing system April 1,2019- October 2020The Canton GroupBowie, MDFulltime: 40 Hours per WeekHelp desk Analyst: Tier 1Duties and Responsibilities: • Phone, Webex and in-person support to users in the areas of directories, standard Windows desktop applications, and applications developed under this Contract or predecessors.• Initial point of contact for troubleshooting hardware/software, PC, and printer issues• Experience with JIRA ticketing system

CodePlus TechnologiesDepartment of EnergyFulltime: 40 hours per WeekEnd-User Computing SpecialistDuties and Responsibilities: • Respond to customer inquiries concerning hardware, software, and network access• Logging and tracking requests for resolution of hardware, software, and network access problems• Handling of installation, maintenance, and repair/replacement of end user hardware and software.• Recording, assigning, and tracking all support calls to the IT help desk • Identifying, isolating, tracking, documenting, and resolving end user requests and problems regarding desktop hardware and software• Responding/resolving service problems by phone to the maximum extent possible and at the client workstation when required. • Providing on-site repairs for desktop computer, printers, monitors, and other peripheral equipment• Coordinating/supporting installation, service, technical consulting, desktop computers repair, printers, workstations, and other computing resources• Developing and maintaining user help guides • Develop and conduct user training of supported hardware and software• Notify users and key personnel of planned and unplanned outages of systems, networks, and other major components • Install and distribute wireless devices• Design, develop and maintain standardized client images for deployment purposes• Creation and maintenance of preconfigured workstation “images” to facilitate the rapid deployment and/or rapid restoration of existing equipment

• Telephone and in-person support to users in the areas of directories, standard Windows desktop applications, and applications developed under this Contract or predecessors. • Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems

• Worked as a Junior Project Engineer, which provided MSP services• Completed Vulnerability Assessments and EDGE Network Assessments• Configured, racked and mounted hardware• Monitored firewalls and completed weekly detailed reports• Worked as part of a team to provide services and support• Worked with multiple systems and different server environments• Used the Service Center ticketing system for MSP customers• Performed weekly server patching for MSP customers• Set up, and lead Webex conference calls to resolve troubled issues

• Worked as a Transportation Security Officer• Provide security and protection to all air travelers, baggage, airports and Air Crafts • Screened Millions of passengers to insure the safety of air commerce • Operate various screening equipment and technology to identify dangerous objects • Controlled Terminal computer and entry/exit points

• Worked as a Transportation Security Officer• Provide security and protection to all air travelers, baggage, airports and Air Crafts • Screened Millions of passengers to insure the safety of air commerce • Operate various screening equipment and technology to identify dangerous objects • Controlled Terminal computer and entry/exit points

• Critical Tier 1, and Tier 2 helpdesk and troubleshooting support analyst for end users • Assisted in managing servers, and clients using active directory • Created project reports and SOP’s for all training and inventory requests • Assisted in Desktop and remote access to over 500 employees and remote staff. • Setup and tested LAN connectivity for remote sites during convention centers seminars • Replace/Repaired hard drives and memory units on damage hardware • Assisted users with conference calls, new accounts, and voice mail resets