At Chameleon Love, we believe that healthy relationships are the cornerstone of personal growth and success. We understand the unique challenges you face in maintaining relationships amidst the demands of your life, and we are here to support you every step of the way.Our approach is centered around the concept of being a chameleon – adapting and evolving to meet the needs of your loved ones. We recognize that each person has their own love language, communication style, and emotional needs. Through our personalized coaching sessions, we will empower you to understand and embrace these differences, enabling you to build stronger, more fulfilling relationships.

• Needs Analysis: Collaborated with subject matter experts to identify learning needs, resulting in the development of targeted course objectives that enhance learner engagement and comprehension. Conducted analyses of course materials across various training programs to ensure that learning levels cascade appropriately, supporting organizational growth and skill development.• Curriculum and Content Development: Designed and developed comprehensive instructional materials, including course outlines, lesson plans, and multimedia content. Created engaging eLearning modules, videos, simulations, and other educational tools that significantly improved learner retention and application of knowledge. • Instructional Design: Applied the ADDIE instructional design model to create effective learning experiences tailored to diverse learner populations. Designed assessments and evaluations to accurately measure learning outcomes and aligning with established learning objectives.• Technology Integration: Leveraged authoring tools such as Articulate and Captivate, as well as learning management systems, to deploy dynamic and interactive content. Stayed current with emerging technologies, incorporating innovative solutions into instructional design enhancing experience and learning effectiveness. • Technical Writing: Translated complex information into concise, user-friendly content, tailoring language and style to meet the diverse needs of learners. Structured content logically with consistent terminology. • Project Management: Collaborated as a learning designer on an AGILE based style contributing to story point estimation and sprint planning meetings. Led small groups and projects while successfully coordinating multiple initiatives simultaneously, ensuring timely delivery of high-quality learning solutions • Stakeholder Communication: Maintained open and clear communication channels with stakeholders, ensuring alignment between the team’s work and project.

• Develop project plans, timelines, and issue logs; monitor the course development process to meet course offering deadlines; manage course projects from inception to completion• Utilize or develop a variety of instructional design approaches that improve performance and effectiveness of ATD workforce and can be scaled for organization wide learning capacity• Review and access reporting and KPI analytics, gather analysis obtained from training programs including synthesizing training feedback to make recommendations on learning solution improvement• Administer e-learning site, programs and content while evaluating and making improvements that address root cause issues to drive business performance

• Identifying training needs of different departments by using ADDIE and designing courses accordingly using Articulate 360, including heavy Storyline and Rise usage. • Developing instructional plans/design documents and curriculum guides for online courses, train the trainer and in person training.• Designing and supervise production of learning resources in a variety of formats including print, graphics, audio, video, and electronic technologies to support curriculum offerings• Develop project plans, timelines, and issue logs; monitor the course development process to meet course offering deadlines; manage course projects from inception to completion• Developing solutions via instructor-led, virtual or e-learning to offer relevant and productive learning experiences to various audiences• Cornerstone LMS management of uploading e-learnings and custom trainings for current employees and new-hire end users.• Tracking and maintaining project plans from inception to completion using via Scrum and Kanban (Kanban Certified) methodology via Agile.

• Designed and developed the training curriculum and provided consultation to over 600 employees using ADDIE Methodology instructional delivery method to ensure maximum content retention, resulting in a 60% increase of employee retention.• Partnered with business and HR leaders to deliver 25 customized plans and management strategies that ensure strong succession of future leaders while leading Talent Planning process execution and integration with business including diversity strategy development. • Provided regulatory training to Retail Origination channel Onboarding new hire classes of 10-30 people, instructing them how to navigate and use our origination systems and keeping them compliant.• Facilitated of individual Instructor Led Training, group (10-20 people) classroom and webinar training via Web Ex, Skype and GoTo Webinar, webinar demonstrations, in person conferences, and workshops.• Led the Roll out of a new LMS (Litmos) to 1000 of the company’s employees to comply with company training standards, reduce customer information security risk and developed a routine for current employees and new hires to be uniformed and compliant.

• Trained new hires and staff on new and existing products and systems for loan origination, fraud prevention, and database marketing (including customer retention campaigns) via conference calls, webinars, and one-on-one presentations.• Utilized training material, reference tools and other resources to provide accurate and up-to-date loan program/policy information tomillion-dollar budget to increase mortgage sales revenue and Customer loan origination options.• Assisted in Design and Implementation of mortgage operations new hire and existing employee training• Determined appropriate blend of adult learning methodologies, including in-person and web-based training required to create and deliver best-in-class learning programs.• Facilitated classes and trainings with adult learners for Mortgage Processing, Underwriting and Leadership courses• Partner with business and HR leaders to guide organizational assessment and design/development. • Served as subject matter expert within the team and apply specialized knowledge to support the organization’s vision and direction

• Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.• Provided expert financial advice on mortgage and both educational and personal loans.• Effectively managed more than 50 client relationships on a monthly basis• Exceeded quarterly sales goals by 50%.• Adhered to all federal and state compliance guidelines relative to retail mortgage lending

• Achieved 467% of loan goal, 218% of partner referral goal, 168% of profit goal, and 142% of core product goal.• Received company Employee Performance Award after maintaining record sales achievement of 20% growth five months in a row.• Created and directed sales team training and development programs.• Recognized as top sales generator, increasing sales level by 40% in 2010 alone.• Shared product knowledge with customers while making personal recommendations.

• Listening effectively to quickly resolve customer concerns and analyzed customer profiles to determine potential cross-sells.• Earned Overall Site Top Performer Award in 2009.• Consistently top three performers on site for six months in a row• Responsible for growth and team coaching of 20+ new hires in training, acting supervisor in absence of regular supervisor for over twenty bankers.• Fielded an average of 80 customer service calls per day.• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

• Assist in Coordination of development of marketing pieces for Print, Internet, Outdoor and Radio.• Research new market opportunities via the Internet and magazines.• Preparation of promotional packages shipping to sponsored events, retailers, radio and tradeshows. • Participate and contribute in brainstorming meetings about product and the targeted consumer utilizing data from Market Research companies and trend reports.