Customer Success Manager with a demonstrated history of working in the automotive industry and aftersales. Skilled in Account implementations (Contract Implementation Manager), Connected Cars operations and Telematics implementation (Project and roll-out leader and trainer for eCall, bCall and Stolen Vehicle Tracking services), Audits of service providers, Account Operations, Traffic Engineering, Confluence, Jira, AutoCAD, Microsoft Office, Microsoft Dynamics CRM, and Siebel. Master's Degree focused in Road traffic and transport from University of Zagreb/Sveuciliste u Zagrebu.