David Ponce Email & Phone Number

London, England, Gb

London, England, United Kingdom

London, England, United Kingdom

- Responsible for finding grammar, spelling and implementation errors;- Assessing tone, style and cultural appropriateness;- Ensuring translation is accurate, free from inconsistencies and compliance issues; - Reporting any bugs related to linguistic assets on Excel and Jira, giving feedback and conducting regression tests;- Making text changes as needed to ensure the final product meets client expectations.

London, England, United Kingdom

As a QA for Apart of Me I was responsible for finding bugs, glitches and anything that was not right and could interfere with the user experience, as well as reporting them in detail to the development team for fixing. It was also up to me conducting regression tests.

Bromley, England, United Kingdom

Bromley, United Kingdom

- I was responsible for new technology training of all sales advisors in store as well as their personal development. I also supported with sales and day to day operations of the store.- A major part of my work involved educating customers on the proper use of their mobile devices and other gadgets, as well as helping them with all sorts of technical issues. I successfully resolved between 30 and 40 appointments per week.

Gibraltar

- Assisted the manager to run a 2-staff team to offer counter service selling mobile phones, gadgets such as hand-held scanners or drones and other electronic devices- During my time working there, I helped to expand the customer base from mainly young and middle aged to also the elderly by spending more time with customers to explain the technology behind handsets in simple, no-jargon words and how it could positively impact their lives- Personally responsible for after-sales service, configuring all sold devices to customer needs as well as solving every question they could have, which made customers feel taken care of

Ciudad Real, Castile-La Mancha, Spain

- Founded and built a tuition school from scratch to having 3 teachers and around 80 students. The school helped to train students with an aim to pass the Cambridge University and Trinity College English Proficiency Examinations.- In the creation of the academy, we ran a wide-ranging advertising campaign including the main social networks, local radio and TV channels and my own personal contacts network which effectively increased the clientèle of the Academy from a few students to near 80 in less than two months.- Took part in teaching classes and successfully helped 90 percent of our students passing the targeted examinations.

Oviedo, Principality Of Asturias, Spain

- Developed a full social media plan to advertise the store, including Google Analytics, Adwords and Webmaster Tools, as well as Facebook Power Editor, which created a real presence online and helped make a solid customer base.- Created and managed an ever-growing database of customers and developed a customer loyalty system based on points that customers earned according to how much they spent in the store, which lead to an increase in sales and differentiation from competition.

Introduction To Game Design, Game Design

Celta, Teaching English To Speakers Of Other Languages

Associate’S Degree, Retail Management

English Language And Literature/Letters