David Reynolds Email & Phone Number

Appleton, Wi, Us

Bringing people together to improve organizational problem solving while leading to smarter, more sustainable, and meaningful outcomes.

Focused on client experience through digital workplace modernization.

Leading clients through their journey moving towards adoption of modern workplace solutions.

Engaged in delivering high value services to a diverse commerical client porfolio in the areas of Platform Management and MobileFirst offerings.

Recruited to oversee IBM's North America Mobility - MobileFirst organization delivering managed mobility services, collaborative environments, and application platform services for 300+ corporate clients. Lead an organization of highly skilled employees, including an extensive management team, in the delivery of mobility, workplace device, and platform engineering services/solutions to 1M+ users employed by hundreds of commercial customers across North America - generating $200M+ annually. Responsible leader for all Mobility - MobileFirst delivery in North America.Scope including but not limited to:• Mobile Client Care • Managed Mobility Services - Mobile Device Management (MDM)• Collaboration Environments• Application Platform Services• Deployment & Development Services• Virtualization Services• Platform Engineering• Infrastructure Consulting & Analytics

Provide management oversight and guidance to 8-10 first line managers and ~450 delivery professionals. Share information and assign work to link employees' work to company strategy, market performance and local organization's goals. Assign individuals and collaborate with other leaders to allocate employee resources in a manner that best meets company, project/account, and individual development needs. • Accept accountability for business results including meeting client satisfaction, productivity, financial, and other business measurements • Lead organization planning, providing leadership and support to ensure that business objectives are met • Foster teamwork and inclusion across organizations (including delivery towers), cultures and geographies -- and promote diversity and inclusive leadership• Simplify complex goals and help individuals and teams to align priorities with overall strategic direction• Support activities and projects involving cross-functional teams which contribute to organizational success • Provide employees feedback, including execution of Human Resource processes, to improve performance through establishing clear performance expectations and hold people accountable for results • Ensure recognition of contributions by employees and teams • Support change, encourage employees to innovate, evaluate suggestions, and remove obstacles to implementation • Assure employee equity and encourage employee growth and opportunity • Advise and coach employees to help them develop their skills and capabilities to best meet their career desires and current or future business needs • Resolve complex problems independently and through the management of others

In this position, have responsibility for a program and multiple concurrent projects on a continuing basis. Provide functional program development, planning, guidance and support to ensure that business objectives/operations are met. Focus on influencing and advising management and other professionals on strategic and tactical decisions. Analyze complex or new situations and implement solutions or develop new approaches, procedures or processes.

In this role, provide management and leadership to ~60 service delivery professionals with a focus on sharing information and assigning work to link employees' work to company strategy, market performance and local organization's goals. Simplify complex goals and help individuals and teams to align priorities with overall strategic direction. Assign individuals and collaborate with other leaders to allocate employee resources in a manner that best meets company, project/account, and individual development needs.• Accept accountability for business results including meeting client satisfaction, productivity, financial, and other business measurements • Lead organization planning, providing leadership and support to ensure that business objectives are met • Foster teamwork and inclusion across organizations (including delivery towers), cultures and geographies -- and promote diversity and inclusive leadership• Simplify complex goals and help individuals and teams to align priorities with overall strategic direction• Support activities and projects involving cross-functional teams which contribute to organizational success • Provide employees feedback, including execution of Human Resource processes, to improve performance through establishing clear performance expectations and hold people accountable for results • Ensure recognition of contributions by employees and teams • Support change, encourage employees to innovate, evaluate suggestions, and remove obstacles to implementation • Assure employee equity and encourage employee growth and opportunity • Advise and coach employees to help them develop their skills and capabilities to best meet their career desires and current or future business needs • Resolve complex problems independently and through the management of others

Helped clients determine business issues and recommended solutions to drive business value. Relevant experience includes visioning, blueprinting and roadmapping, maturity models, governance, business case development, and benefits realization.

Responsible for leading a project team in delivering a solution to the customer using the appropriate business measurements and terms and conditions for the project according to the project charter, project agreement or contract. Have overall performance responsibility for managing scope, cost, schedule, and contractual deliverables, which includes applying techniques for planning, tracking, change control, and risk management. Also am responsible for managing all project resources, including subcontractors, and for establishing an effective communication plan with the project team and the customer. Providing day to day direction to the project team and regular project status to the customer are also part of the responsibilities.

Assumed overall technical responsibility for the success of solution construction, implementation and system integration in a technology, industry and/or business specialty. Delivered new and complex high quality solutions to clients in response to varying business requirements. Utilized in-depth knowledge of leading-edge products and technology in conjunction with industry and business skills to influence clients.

Bachelor Of Science, Computer Information Systems & Sociology

Activities and Societies: Resident Assistant, NRHH, Alpha Kappa Delta - International Sociology Honor Society, Honors Program, CIS Lab.

Master Of Business Administration, Business