• Handled user account access management, assigning credentials, distributing permissions, and terminating defunct users.• Escalated technical issues to the development or technical operations team following prescribed support guidelines.• Installed Citrix client on end users' computers and supported Microsoft Dynamic Navision ERP • Debugged and repaired application/network issues.• Collaborated with internal teams to resolve customer issues and support customer service goals.• Logged the status of jobs in work tickets using the ServiceNow tracking system.• Performed troubleshooting and resolution for company-wide technical issues.• Increased efficiency through task automation.• Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control, and other tools.• Wrote SQL queries using T-SQL.• Generated daily, monthly, and annual reports to address short- or long-term business intelligence questions.• Worked with sales teams to build self-service reports and establish automated processes for large-scale data analyses.• Set up user accounts, permissions, and passwords and defined network policies and procedures.• Maintained cloud-hosted and on-site servers by applying appropriate patches and monitoring hardware health.

Ensure optimal operation of the company's software and all of the STC's IT tools.• Guarantee the availability of the database• Ensure the reliability of the database• Ensure the consistency, quality and security of data.• Write the computerized processes and manage all the documentation.• Participate in the choice of equipment (Server, router, software, computers, telephone, printers, etc.)• Protect the system against external intrusion• Liaise with service providers in his field of intervention• Ensure the organization, monitoring and validation of IT developments.• Organize, monitor, control and evaluate the partner's interventions• Put in place the means and procedures to guarantee the performance and availability of the systems• Manage the interconnection of the STC with other external GIS• Apply safety norms and standards• Ensure technology watch• Ensure the collection and analysis of data and their consistency• Continuously assess the needs of the various departments of the company in terms of IT or other tools• Train new employees on the use of the system• Daily support the General Management and the Coordination in the IT field• Carry out all the tasks entrusted to him by the hierarchy