Davy Rizki Mubaroq Email & Phone Number

Jakarta, Indonesia

• Provide Level 2 Support to users• Supervise 1(one) person at the moment as my team who is based in Taipei,• Led the support of 3 dispatchers for remote offices in Beijing, Seoul, and Shanghai,• Led the support of IT programs and projects for 15 offices around the Asia Pacific including Jakarta and 2 offices in Delhi + 3 homeworkers in Sydney, Chandigarh, Hyderabad, and Mumbai,• Manage SLA for Asia Pacific by not less than 95% monthly,• Manage the project running well in the Asia Pacific, such as the network, security, migration, and introduction of new systems,• Collaborate work with 2 Vendors for device management and network management in Asia Pacific,• Ensure remote offices are also updated with the new system and policy,• Become the IT Security team's partner for the Asia Pacific region,• Locally to ensure all IT Assets are aligned with the Finance report,• Locally to ensure IT external vendor's coordination is smooth.• Have good relationships with APAC office local contacts and achieve to finish the 2024 project smoothly on the new network security service, the new UCC service, and the MDM/Intune solutions.

Jakarta, Indonesia

• Provide Level 2 support and resolve issues to the end user’s satisfaction.• Ensure each workstation has all necessary devices and additional specialized equipment.• Assistance with IT and technical device selection and order.• Responsible for proper recycling of all IT and other office equipment.• Handle APAC region issues (exclude Japan)• Taking handle of the global project applied to all countries, especially the APAC region.• Log all issues, requests, and task tickets in the ITSM tool.

Kota Tangerang, Banten, Indonesia

1. Ensure all work related to the IT Infrastructure such as application installations and support, database updates, software synchronization, software installation, network, and its evaluations in the factory continue to run consistently and effectively (since August 2021).2. Taking handle of 2 (two) Factories located in Tangerang and Depok with a total of 5 (five) IT Support Staff.3. Analyze all factory needs in the scope of network connection needs, hardware needs, application usage, and new improvement ideas.4. Support all projects related to the 4.0 Industrial Technology.5. Organize and evaluate the implementation of work carried out by IT Support Staff in both factories.6. Resolve slow constraints on the Production Control Program up to 89% in March 2022.7. Arrange IT procedures that will be associated with ISO 9001:2015.

Kota Tangerang, Banten, Indonesia

Appointed to be a Section Head as of September 2021Graduated as per 1 April 2022I was ordered to do some research and get to know about each Productions Department such as: 1. Raw Material,2. Shaping,3. Glazing/Controlling, 4. Baking, and 5. Decoration,In terms of business processes, production documentation, and people management, to the use of production management applications.In addition, after I finished exploring 1 (one) Department, I had to present what I explored and found in the R&D System & IT Department with details below:1. I was ordered to explore and understand the specific Job Description of the Department Head, especially for the position of Head of the R&D System & IT Department.2. Carry out duties as the Department Head and learn how to lead the Department with 5 staff spread over 2 (two) Factories.3. Exploring, Analyzing, and suggesting improvements to the constraints that occur in the field.4. Coordinate with each Department, especially with the IT Unit at the Headquarters Office for every complaint, development, and addition of features or menus on applications used in the Factory.5. Presenting OJT results to the Superiors which includes things such as Job Description, the Implementation of Job Description, Identification of Problems, until the problem-solving steps.

Bandung, West Java, Indonesia

1. Did my previous job as a Social Media Agent, but specifically, I only receive complaints via email.2. Handling Nota Dinas (Memorandum) from Telkom Groups Employees (Manager level and above) in the case of requests for application user creation, deletion of users, the addition of privileges, to requests for change of identity.3. Making a Change Request Ticket to the solvers based on Nota Dinas (Memorandum) received by the Service Desk Manager and her Assistant delegated to the Agent.4. Helping Social Media Agent to handle SOC reports while there are lots of problem reports from users.5. Select and verify completeness of documents for applications from the Nota Dinas (Memorandum) submitted by Manager level employees and above.

Bandung

1. Handling complaints from Telkom Groups users (employees) such as trouble in the application, devices, and their networks.2. Making new tickets based on user reports from Social Media such as WhatsApp, Telegram, and Email. Also, making a verification ticket progress to users and solvers.3. Coordinate with Application solvers about problems faced by users.4. Making an hourly report based on the speed of access to system services and applications running within the Telkom Group.

Bandung Area, West Java, Indonesia

• Ensure the network management such as bandwidth, user management, and connectivity are all working fine by monitoring, maintaining, and rejuvenation.• Handle network issues right to the end user.• Creating new network configurations by using MikroTik for each building’s network communication.

Bandung Area, West Java, Indonesia

Worked as a field practice (PKL) and observation student with the aim of collecting data for my thesis and as long as I am doing the observation, I also as a full-time teacher teaching the Software Engineering class who teach students basic Computer and Network Engineering, Computer Systems, and Java Programming Language.

Bandung, West Java, Indonesia

Bandung, West Java, Indonesia

Worked as a Field Practice (PKL) student for Telkom Indonesia. Working under guidance of the Subsidiary Company (PINS), supporting the IT team, repairs and maintaining computer hardware, distribute all new stocks of laptops and computers, distribute the old computers and laptops, selling and manage the warehouse, software troubleshooting (employees email and operating systems), also network troubleshooting.

Bachelor'S Degree, Informatics Management, 3.55

Activities and Societies: Ikatan Alumni SMK Pasundan 1 Cimahi, Himpunan Mahasiswa Manajemen InformatikaI was one of 14 representatives.

Senior High School, Computer And Network Engineering

Activities and Societies: OSIS, School Vocal Choir, Performing Arts (Theatre)1. The most active student in the School 2. Was to be.