Dawana Dewitt Email & Phone Number

Remote

Dallas/Fort Worth Area

Responsible for receiving, screening, dispatching and updating installation and repair work orders for U-verse products Responsible for interacting with supervisors, field technicians and customers, to resolve installation and repair work order problems.Extensive customer contact by telephone to confirm due dates and access, negotiate and re-negotiate commitment timeUpdates/closes tickets for Premise Technicians when mechanized systems are not functioning properly or per management request.

Richardson, Texas

Answered a constant flow of customer callsResolved customer issues in a clear, courteous and straightforward mannerManaged call flow and responded to technical support needs of customers.Assisted customer and business with the setup of Routers ie… Cisco, Netopia etc…Assisted with static IP and Wan setupAssisted with email configuration using Windows and Mac Email programsSubject matter Expert Single Point of Contact

Fort Worth, Texas

Assisted with the collection of final billsAnswered a constant flow of customer calls up to [50] calls in queue per minuteDefused volatile customers situations calmly and courteous Handled Bankruptcy Claims Team LeadFiled theft of identity claims Correspond with outside collection agencies