Learned German full time from A1.2 - B2 and Successfully passed both B1 and B2 exams

• Conducted competitive UX Benchmarking (Competitive Analysis) for client’s website to identify strengths and weaknesses and get competitor insights that help establish clear design directions• Used data-driven approach with Google Analytics for website traffic and user behaviour analysis• Proposed design research and presented idea/concept to the client to improve the UX factors• Sorted and analysed client’s requirement• Created interactive wireframe/prototype by using Axure for business review• Documented UX specification and helped shape the internal documentation standard

• Conceptualising ideas that bring simplicity and user friendliness to complex business online services• Creating wireframes, workflows, prototypes and demos for business review• Creating and maintaining the Axure libraries and templates for compliance projects • Collaborate closely with Business Analysts to define and design innovative solutions for mobile app and web platform• Documenting global design guidelines and standards• Conducting the latest UI trends and techniques research

I was responsible for creating this new start-up company's website. • Liaising with Sales Manager to identify user’s requirements and participating in discussions in web design with clients. • Website design and development.• Website domain registration, website and Email hosting.

Responsible for a project to redesign company’s website and interacting with marketing manager on a daily basis.• Liaising with Marketing Manager to identify user’s requirements and participating in discussions in web design with clients. • Documenting design specifications and designing prototypes for end users.• Creating logos and developing websites that have a consistent feel and look throughout all web properties.• Conducting user tests and providing technical support to end users.• Website optimisation for mobile and tablet

• Respond to social media inquiries about the courses• Providing support and assistance to help students make important decisions andachieve their goals.• Assisting with the production of marketing materials and online advertisement for social media advertising

Website Development - HTML5 / CSS / Javascript / jQuery / PHPLogo Designwww.daviddeng.com.au

Key responsibilities:• Specifying stakeholder’s requirements and delivering a range of specialist system application analysis and recommendations to enable them to make effective use of technology to achieve business objectives• Providing project documentation which reflects requirements of all stakeholders and presented clearly to ensure understanding by all stakeholders• Maintaining documentation on Share Point to meet the administration requirements• Assisting Change Manager to review and improve the existing change management processAchievements:• Improved communication between the Change Manager and the Architecture and Design team by modelling template for user requirements and successfully facilitating multi-stakeholder walk-through meetings • Provided innovative approach to resolve problems in two system application improvement projects which was used in both projects

Key responsibilities: •Specifying stakeholder’s requirements and delivering a range of specialist system/application analysis and recommendations to enable them to make effective use of ICT to achieve business objectives in car sales, after-service and customer-relationship building areas.•Providing project documentation which reflects requirements of all stakeholders and presented clearly to ensure understanding by all stakeholders. •Monitoring all system improvement projects to ensure project plans have been developed outlining expected business benefits.•Coordinating and undertaking a range of technical system tests on the submissions of system improvement projects to ensure the achievement of specific technical outcomes against the requirements and to meet the quality criteria. •Developing system operation guidelines and training materials and providing system/application training to facilitate the system operation across dealers.•Coordinating and undertaking a range of technical system implementations and administration functions to ensure the achievement of specific technical outcomes, milestones and plans to support the new dealer establishment.Achievements:•Elicited business requirements from stakeholders across four departments, overcoming inter-departmental differences in understanding about system improvement and business process by communication, analysing high-level process flows and documenting in a verified statement.•Learned the system development models and developed project management skills by managing an average of 10 system improvement projects per year.•Developed communication skills between users and system developers by modelling requirements in use case and successfully facilitating multi-stakeholders walk-through meetings and user tests.•Led a team which won the third place out of 11 teams in Toyota's Quality Control (QC) competition in Sales Divisions which is a highly competitive process.

Key responsibilities: • Performing administration management of Sales, After-sales and Customers Relationship Building Systems.• Analysing and reviewing the systems development specification documents from venders to ensure that development met the user requirement.• Escalating system issues to managers and system users • Providing system training for the call centre staff Achievements:• Developed information gathering and analysing skills.• Developed teamwork skills in a fast-paced IT environment. • Developed training and presentation skills.• Promotion as a Business Analyst at Sales Division.