Gsc It Services Manager
CurrentEnsure service performance adheres to the company service strategy and design, provide assurance on all service impact decisions to ensure business outcomes are achieved and adverse service incidents are minimised, manage the impact of regional systems changes on the GSC including communication of planned system down time and unplanned outages, provide regular service performance reporting and communications back to IT and to the GSC including conducting reviews of open incidents and problems, manage ongoing service planning, demand management and IT business relationships, provide local IT support and assistance as required to visiting NRF users, accountable for communicating the end-to-end service performance and dealing with business challenges and issues in a timely and controlled manner, coordinate and GSC IT service improvement initiatives to ensure minimal service related costs, point of contact for the GSC from IT services and the interface with business units for day to day services, lead virtual teams on the delivery of IT services to the expected levels of the business, accountable for major service risks within their portfolio and providing leadership on proactive mitigation to ensure adverse service impact is minimised and services deliver required business outcomes.
