Dawid Kuciński Email and Phone Number

● Conduct thorough Due Diligence processes (ODD) within strict timelines and operational protocols.● Implement risk-based quality control measures to validate KYC activities for corporate and financial institution clientele, ensuring compliance with policies and guidelines. ● Analyze customer behaviors, transactions, and patterns to identify potential risks.● Perform comprehensive research, document verification, and financial crime risk assessments using internal and external data sources. ● Facilitate cross-functional communication to ensure alignment of objectives.● Report suspicious activities promptly in accordance with regulatory requirements.● Manage sensitive information with discretion and integrity. Follow-Up Coordinator:● Organize and facilitate weekly meetings to review updates, modifications, and emerging developments within the follow-up procedures.● Supervise and manage the follow-up process, maintaining stringent quality control measures at all stages.● Conduct comprehensive reviews of sent cases, meticulously scrutinizing for any errors or inconsistencies.● Foster continuous collaboration and communication with relevant departments, resolving any operational challenges or discrepancies promptly.● Promptly escalate and report identified errors or issues, actively contributing to swift resolution and process improvement initiatives. LEAN Supporter:● Facilitating Kaizen meetings on a weekly basis, where the team collaborates to identify opportunities for enhancement and streamline workflows.● Leading brainstorming sessions aimed at generating innovative suggestions for process improvement, fostering a culture of creativity and problem-solving.● Implementing changes in processes and tools to optimize efficiency and productivity, ensuring that Lean principles are effectively integrated into daily operations.

● Conduct thorough analysis of loan applications, meticulously evaluating applicants' creditworthiness to ensure accurate decision-making.● Perform comprehensive testing of imported data within the customer service program, conducting in-depth root cause analysis to identify issues and provide actionable recommendations for future prevention.● Responsively address both client and internal inquiries, ensuring prompt and comprehensive resolution.● Facilitate the credit application process by accepting applications, forwarding them to the risk department for evaluation, and promptly communicating decisions to clients.● Proactively obtain required and overdue documents from clients through effective phone and email communication, adhering to agreed upon timelines.● Scrutinize customer documents for authenticity and accuracy, diligently identifying and rectifying errors.● Provide support throughout the sales process and verify the successful implementation of plans.● Maintain organized document archives in alignment with internal protocols.● Process customer data and fulfill additional documentation requests from the Anti-Money Laundering (AML) department.● Optimize data collection procedures to enhance efficiency and accuracy.● Ensure compliance with company regulations across all transactions.

● Facilitate effective communication with customers regarding credit applications and information requests.● Conduct thorough analysis of loan applications to assess eligibility and risk factors accurately.● Identify shifts in payment trends and propose proactive measures to prevent indebtedness.● Ensure timely debt repayment through diligent follow-up and coordination.● Provide clients with precise guidance on navigating the financial market.● Execute individual sales plans and actively pursue customer acquisition opportunities.● Assist clients in the process of opening bank accounts as needed.● Customize system workflows and templates to enhance operational efficiency.● Participate in testing new system functions and upgrades to ensure seamless integration.● Drive sales of consumer loans through strategic initiatives and client engagement.● Hold regular meetings with the regional director to review and ensure plan execution.● Conduct market research to understand evolving customer needs and preferences.● Monitor and strive to achieve Key Performance Indicator (KPI) targets consistently.

● Ensuring that customers pay their liabilities on time● Preparation and interpretation of the weekly sales report● Identifying how customers use credit products and suggesting actions to avoid insolvency● Ensuring that all transactions are carried out in accordance with company regulations● Providing quick and comprehensive answers to customer inquiries as well as internal inquiries● Informing customers about important ongoing changes in the bank's operations.● Monitor KPI targets● Testing new features and updates in customer service programs