Dawid Roszczyk Email & Phone Number

Wrocław, Woj. Dolnośląskie, Polska

Gdańsk, Woj. Pomorskie, Polska

• Leading the team of 15+ FTEs responsible for Italian market. • Organizing and coordinating team efforts to meet Service Level Agreements (SLAs).• Monitoring and controlling team performance and quality.• Serving as the technical and collection process expert, including being the Subject Matter Expert (SME) for complex collection cases.• Acting as the first point of contact and escalation for issues.• Providing feedback to team members and supporting their growth.•… Show more • Leading the team of 15+ FTEs responsible for Italian market. • Organizing and coordinating team efforts to meet Service Level Agreements (SLAs).• Monitoring and controlling team performance and quality.• Serving as the technical and collection process expert, including being the Subject Matter Expert (SME) for complex collection cases.• Acting as the first point of contact and escalation for issues.• Providing feedback to team members and supporting their growth.• Maintenance of backup structures and team presence lists.• Assisting with various tasks including holiday approvals, client requests, and process-related meetings.• Participating in training sessions for new hires.• Engaging in improvement initiatives and updating dashboards and reports.• Conducting yearly evaluations and goal setting for the Collections team.• Controlling Full-Time Equivalent (FTE) allocations within the department.• Building and maintaining relationships with stakeholders. Show less

Wrocław, Woj. Dolnośląskie, Polska

- Recruit, lead, appraise and coach agents within the team; - Conduct performance review for the agents and provide them withcontinuous feedback; - Help and guide the agents in solving more complex situations; - Continuously monitor the team performance and adjust when necessary; - Proactively initiate, support and execute process improvements; - Regularly consult with the other supervisors and other (international) stakeholders; - Responsible for internal projects.

Wrocław, Woj. Dolnośląskie, Polska

• Conduct support activities for the Customer Service department; provide trainings and the onboarding to the Customer Service Specialists• Use basic knowledge and insight of practical methods, techniques and processes regarding training and onboarding• Translate global content into local ready-to-use material for trainings• Use feedback given by the Quality specialists and training participants to evaluate trainings and signal improvements• Ensure trainings and onboarding is… Show more • Conduct support activities for the Customer Service department; provide trainings and the onboarding to the Customer Service Specialists• Use basic knowledge and insight of practical methods, techniques and processes regarding training and onboarding• Translate global content into local ready-to-use material for trainings• Use feedback given by the Quality specialists and training participants to evaluate trainings and signal improvements• Ensure trainings and onboarding is timely and correctly planned and taking place Show less

Wrocław, Woj. Dolnośląskie, Polska

Data Management Department

Observation and control of the department's progress, training of new members, correction of e-mails, conducting team meetings.

Wrocław, Woj. Dolnośląskie, Polska

E-mail contact with potential speakers and eventual organization of the event.

Wrocław, Woj. Dolnośląskie, Polska

Project Jerónimo Martins (Biedronka)