Dawid Brygier Email & Phone Number

Poznań, Pl

Poznań, Wielkopolskie, Poland

- Management of IT and Security teams- Owner of ISO27001 project, including annual audits and checks and project management- Primary owner of technology and workplace budgets (north of $1M annually)- Decision maker and change management owner of the technology and software lifecycle at the organisation, including software, servers, end-user devices and licensing- Generated over $300k from resell of company EOL devices and hardware in 4 years- Ownership of downsizing operations, including working with the Management Core team to establish secure and efficient procedures with minimal engagement and cooperation from other team members and departments- Management of commercial assignments and readiness of CyberSecurity team, as well as budget control, liaison with Sales, Project Management and Resourcing teams- Maintained and kept evolving a trusted and competent IT analyst, advisor and architect role across the organisation- Cooperating closely with Heads and Managers of every department and cell within the organisation to deliver value, ie built processes and steered HR and Finance teams toward greater automation of tasks and reports to streamline operations and improve efficiency

Poznan, Greater Poland District, Poland

- Implemented and standardized procurement process for hardware and software at Netguru, including provision of policies and procedures as well as roles and responsibilities in cooperation with finance, legal and infosec teams.- Achieved annual savings of 30-50% by renegotiating all software contracts (100+) and setting up a process for new software and hardware contract analysis, negotiation and implementation process.- Provision of IdP/IaM policies and their implementation across available SaaS and on-premise software and systems- Centralizing all tools and software management to IT and Security, with significant efficiencies in cost as well as improvements to their security, setup, support as well as reduction in errors and incidents- Creation and oversight over a comprehensive roles and responsibilities (R&R) map for the whole IT and Security as well as competencies matrix for a clear and concise promotion system- Co created and managed implementation of automated onboarding and offboarding process for employees and contractors with cooperation with business operations and HR units- Created and managed implementation of contractor lifecycle and access management for the organisation with reduction in unauthorized/unsanctioned access to company data and software as well as incidents. Provision of processes and policies to accompany those changes.- Hands on experience managing SaaS products (ie Okta, Zoom, Google Workspace, Salesforce, Jira, Jira Service Management, Confluence, Slack), cloud providers (Azure/AWS/GCP), AV technologies, security products (Endpoint Security, EDR, AV, MDM) in a heavy Mac user company

- Ownership of the process of implementing and building an internal Support Team at Netguru working in line with ITIL- Designed and implemented SLAs along with KPIs and other metrics for Support Team, adjusted to a hyper growth, fast paced organisation with a continuous 5/5 CSAT scoring- Holistic support for the team of IT Operation Engineers from day-to-day responsibilities to career paths to knowledge and experience sharing - Built and maintained trust for IT department across the organisation, with 90+ eNPS score (with people calling it the best IT team they ever worked with)- Everyday management of a I/II level of support at Netguru, with focus on meeting company expectations for quality and efficiency using ITIL framework - Liaison with stakeholders across all levels of organisation - Implementation and management of MDM solutions at Netguru (DEP/ABM, VMWare Workspace One - Supporting Apple, Windows and Linux users, with focus on automation of hardware deployments for remote workforce - Creating and maintaining documentation for tools and processes as well as delivery of internal workshops and presentations - Raising IT Operations profile and showcasing department's skills using different communication channels, ie. confluence, live demos, videos, internal conferences - Planning and delivering improvements using change management practice - Preparation and delivery of: scheduled reports, budget planning of company's software and hardware , software implementation analysis, departmental strategy etc. - Managing SaaS and hardware suppliers and vendors, including proactive discovery of new services and suppliers as well as contract re/negotiations- Implemented a revised client endpoint lifecycle program at the organisation, with saving of over $250k in 4 years- Managed 8 office sites, including planning and setup (network and infrastructure, workspace equipment) as well as planning and excuting audits and improvement

Poznan, Greater Poland District, Poland

- Providing day-to-day level I and II support to 300+ users in the organisation, across the hardware, SaaS and on-prem technologies- Ownership of IT processes- Working to the highest standard and agreed SLAs, ensuring KPIs are met at all times

Poznan, Greater Poland District, Poland

- Everyday remote support for a variety of clients in an MSP environment-Supporting users with I/II level IT issues, from printers and drivers, to virtualisation (VMWare & MS Hypervisors), server backups and new software implementations- Advising on software and hardware implementation- Usage of monitoring and remote management tools such as Solarwinds MSP

Managing team of 9 Cleaners/Caretakers in social housing sector.