 Tele-calling using an automatic dialing system and readily knowing the answers to FAQ.Responsibility for maintaining a complete debt collection portfolio using the support framework designed. Develop technical knowledge to add, change and delete information in the file screens, memorize action codes, properly use forms for department networking, skip tracing methods, and mastering the collection system to appropriately and effectively work the debts assigned. Using the verbal skills and communication techniques taught during the training courses to manage people to the point public opinion remains in favor of our clients. To be responsible for chasing outstanding debts from customers and meeting collection targets. Particularly in terms of Quality and Timeliness in line with departmental standards, procedures and guidelines. To trace the customers who have not been in contact with the bank and negotiate with them for the payment procedures. Track record of maintaining client confidentiality.

 Vast experience with recovery /written off collection’s procedures. Substantial experience with MS Office applications. Especially strong verbal communications skills. Strong conflict resolution abilities. Prepared documentation of all collection’s activities. Trained and supervised collections department staff. Maintained database of account activity.

 Tele-calling using an automatic dialing system and readily knowing the answers to FAQ.Responsibility for maintaining a complete debt collection portfolio using the support framework designed. Develop technical knowledge to add, change and delete information in the file screens, memorize action codes, properly use forms for department networking, skip tracing methods, and mastering the collection system to appropriately and effectively work the debts assigned. Using the verbal skills and communication techniques taught during the training courses to manage people to the point public opinion remains in favor of our clients. To be responsible for chasing outstanding debts from customers and meeting collection targets. Particularly in terms of Quality and Timeliness in line with departmental standards, procedures and guidelines. To trace the customers who have not been in contact with the bank and negotiate with them for the payment procedures. Track record of maintaining client confidentiality.

 Perform a general evaluation of an application (financial documents, mortgage type etc.) Help client choose the most appropriate mortgage Gather all important data from client (assets, debts etc.) Verify information and references by contacting the right sources Correct mistakes and investigate inconsistencies Submit completed loan files for appraisal Act as point of contact between loan officers, underwriters and clients Conduct a final review of the file before closing.

 Vast experience with recovery /written off collection’s procedures. Substantial experience with MS Office applications. Especially strong verbal communications skills. Strong conflict resolution abilities. Prepared documentation of all collection’s activities. Trained and supervised collections department staff. Maintained database of account activity

 Created collection structural tool and lead team to achieve an increase impact in collection. Ensured all banks should be monitored as per the Collection Structural Plan. Ensured the accounts must be complete follow up’s as per the Collection Structure Plan. Reporting directly to the specific Team Leaders and Collection Managers. Conducting an evaluation on the accounts by grading Good or Poor Follow Ups. Filling up those missing steps and giving useful information leads to the accounts to be workable or send it back to bank. Coaching form must be fill up by the team leader after 24 hours (1 day) upon receiving the report send thru email and informed the collector as well. Conducting spot evaluation on the random days after the First Round of calls (typically on 6th or 7th days of the month) to check the accounts if work or followed as per the Collection structural Plan. (It will be a one-on-one evaluation with the TL or Collector). Skilled in evaluating employee performance and procedural efficiencies to identify opportunities for development experienced in generating reports pertaining to account/ claim activities and presenting findings and recommendations to senior management. Ability to maintain professional and effective working relationships with Team Leaders, Collection Managers, and Staff’s providing assistance with training and guidance throughout the entire Team

 Preparing daily workloads for staff & co-ordinate the daily allocation of work. Motivating the team to achieve high standards and targets. Handling new client inquiries and acting as the face of the business. Dealing with and resolving problems and issues which arise. Mentoring and training up junior and new staff. Monitoring & reporting on standards & performance targets. Arranging & chairing weekly team meetings, focusing on targets & achievements. Implementing new initiatives. Involved in the recruitment of new staff. Praise team members and creates a positive working environment. Ensuring all administrative and Ensure that the records are entered and updated correctly align with the IT dept. Providing prompt and accurate information on individual performance.

 Tele-calling using an automatic dialing system and readily knowing the answers to FAQ.Responsibility for maintaining a complete debt collection portfolio using the support framework designed. Develop technical knowledge to add, change and delete information in the file screens, memorize action codes, properly use forms for department networking, skip tracing methods, and mastering the collection system to appropriately and effectively work the debts assigned. Using the verbal skills and communication techniques taught during the training courses to manage people to the point public opinion remains in favor of our clients. To be responsible for chasing outstanding debts from customers and meeting collection targets. Particularly in terms of Quality and Timeliness in line with departmental standards, procedures and guidelines. To trace the customers who have not been in contact with the bank and negotiate with them for the payment procedures. Track record of maintaining client confidentiality.

 Receive and process incoming phone calls for dedicated clients, which include obtaining, entering and verifying customer information (e.g., names, company names, addresses, credit card numbers etc.) Set a Demo Schedule to the client for the product interested and visit their company. Receiving Purchased Orders and make a turn over copy to the accounting department for the delivery and training schedule. May make return phone calls to customers if technical problems were incurred during the customers initial incoming phone call. Ensures that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations. Successfully complete initial and on-the-job training, as well as any new product or on-going training. Interact with customers to provide answers to inquiries involving a company’s product or services. Proactively keeps up-to-date on new procedures.

 Receive and process incoming phone calls for dedicated client, which includes obtaining, entering and verifying customer information (e.g., names, company names, addresses, etc.) Provide payment or making payment arrangement for the services they render. Encoding the purchased order and make a Delivery Receipt. Providing accurate information to the customer regarding their bill and usage. Accurately documents all actions taken when working within a customer’s account. Make inventory reports about the transactions on the given day. Transfer calls to other departments where appropriate.