Role Summary: In the position of IT Service Delivery Manager I was responsible for a number of key functions within the IT department that enabled the delivery of a high quality service to end users, and ensured Service Support and Service Delivery processes were in place to meet business needs. This position as a stakeholder facing role, required that I established and managed expectations within the business and pushed the IT team to achieve those expectations to a high standard. The role included responsibilities such as:• Service Desk (Established service centre environment; ITIL centric service desk applications 1st, 2nd & 3rd line support) • Desktop Support (Software, Hardware, Peripheral Devices, Basic Telephony)• Infrastructure Support (Server operating system, application, Hardware support, LAN support, Physical and logical security)• IT Service Management (Service management & escalation, Management information Reporting)

Role Summary: In 2005, I further gained skills and experience with my tenure at The Webcom Group where I headed up the Business Services division. My experience of the financial services industry served me well as I managed outsource support and championed service delivery for key clients such as Barclays, ABSA, Lloyds of London to mention a few. I was responsible for the implementation of IT Service Management based on ITIL best practice and fostered a service delivery culture within the service department. I also played a key role in numerous IT projects, streamlining business processes and efficiencies. A notable project was with Absa Capital where I assisted with the migration of its trade floor to the new office in Sandton. I handled business analysis, analysis of applications and services. I also assisted with other migration projects for Barclays in Zimbabwe. My exposure to the Barclays Capital Trade Floor provided him with experience in market data systems such as Reuters, Bloomberg, BATS, Swift and other custom developed trading applications. Initially involved with the migration and implementation of new IT Infrastructure standards and platforms for our customers. Projects included the setup of and the on-going support of all Barclays offices within South Africa. Assisted Barclays Africa with migration projects in Zimbabwe, Barclays Private Clients with new branches in CPT, DBN, PTA & JHB. Later involved with the on take of new customers into the Webcom Group and ensuring that IT Service Management was implemented across all customers, following the ITIL standards. Ran all IT Support Operations for the Webcom Group.

Role Summary: Beginning my IT career at Barclays in 1999, I cut my teeth on Information Technology (IT) as a technician and worked my way up within the organization where I eventually headed up IT Support for the Trade Floor. I gained experience by providing key functions in areas such as market data, networks, servers, voice, video conferencing and worked on various projects including IT upgrades of many Barclays branches and the implementations greenfield sites. I was instrumental in ensuring optimal service delivery. This experience provided me with a deep insight into the unique challenges facing the financial services sector. Trade Floor IT, supporting the Barclays Capital Trade Floor. Worked on market data systems such as Reuters, Bloomberg, BATS, Swift & numerous in-house trading applications.In addition to this, managed various aspects of the IT Infrastructure, including, Voice Systems, least cost routing, Recording systems, Audio & Video Conferencing, Data Networks, Server and Desktop Standard Platforms, Managed Printing Environment. Major projects included greenfield installations of new IT infrastructure for the Barclays Group in South Africa (JHB, CPT, DBN, PTA)

Started my career at Toptel as the office bound support technician. Promoted to oversee the stores the supply and preparation for new client installations. Al in charge of supply of system to a nationwide dealer network (stores management). Promoted to Telecommunications Field Engineer where i spent my time installing and troubleshooting Samsung PABX systems.