Bill Dawkins Email & Phone Number

Nashville, Tennessee, United States

· Picking, packing and shipping customer orders for multiple clients. This entails using multiple software packages to locate inventory, correctly package said inventory, ship out and then verify customer receipt. · Running machines to kit and sleeve various client products to prepare them for sale. · Processing returned customer swabs for prep to be analyzed by outside facilities, as well as training and supervising team members assisting with processing these samples numbering up to 6000 per day.· As the first hire for this expansion to the Eastern side of the country, I helped set up and arrange machinery, shelving, storage, and more to flesh out the newly built facility.

Nashville, Tennessee, United States

· Continued previous duties and expanded to update and create processes and procedures for a rapidly growing company, including how to inventory, warehouse, and process orders for a growing client base. · Kept track of issues requiring warranty replacements, as well as when/if a back ordered component needed to be fulfilled following a revision or restock· Continued following the lifecycle of the first generation product, seeing it through to shipping the final production units to customers while V2 was being designed, manufactured, and tested.

Nashville, Tennessee, United States

· Joined the company as they opened their first office space, helping them transition from a “kitchen table” company to one fulfilling orders all over the world for a novel device designed to reduce muscle fatigue and strain. · Worked with engineering team to verify, quality check, and test units coming from the overseas factories, beginning with the initial mass production run, performing rework on units when necessary. · Worked with receiving, inventorying, quality checking, and shipping all products for end users. · Picked, packed, processed, and shipped all sales, samples, and warranty orders. · Managed inventory, keeping track of revision history and known issues to facilitate identifying the best solutions for customers based on their use cases and needs. · Assisted with sales, customer service, and implementation teams with necessary tools and samples to facilitate educating and training the end users on utilizing a new and unique product. Built training materials to assist distribution partners with packout and storage/adjustment of units. Because this was a wearable product requiring specific customization for each user, understanding component configuration and sizing was vital.

Part time Rideshare driver maintaining an average 4.9+ out of 5 stars over the course of 1900+ passenger trips.

Greater Nashville Area, Tn

Part time Rideshare driver maintaining a user rating of 4.9+ out of 5 stars over the course of 7200+ passenger trips.

Irvine, California, United States

· Building on the work started under Griffin now encompassed all Incipio brands into that. · Additionally I coordinated investigation and vetting of resellers applying to carry out products and took lead in streamlining that application process into a more unified strategy that could encompass all brands. · Similarly I compiled and formatted sell-through reports from our distributors into a unified monthly overview of products, and I worked hand in hand with the sales team to verify that the strategies being used by vendors aligned with both expectations and requirements.

Greater Nashville Area, Tn

· Returned to previous role under new management to continue the work while working to expand the role into other brands under our new umbrella.

Greater Nashville Area, Tn

· Managed flow of information regarding products from entry until shipment to clients. This meant keeping up with daily status on each product in queue and communicating information between teams both domestic and international by running weekly and bi-weekly meetings with both. · Kept in constant communication with all team leads about and particular issues while managing several hundred SKUs simultaneously for multiple vendors.

Nashville, Tn

Brand Protection Coordinator 2/14-3/16· Handled major aspects of protecting intellectual property including coordinating with legal counsel on trademark filing to keep global brand strategy trajectory moving forward. · Interacted with customs agencies both domestic and international to identify best practices and maintained day-to-day monitoring of internet marketplaces in order to submit takedown notices on resellers carrying infringing goods. · Investigated entities selling black and grey market goods which entailed performing test purchases and public record searches to locate hidden contact information. · Maintained a thorough working knowledge of all products in order to identify signs of counterfeits and provided written and/or verbal testimony for legal cases involving trafficking of illegal goods. · Identified products for customers and provided assistance and information for recourse if they did become victims of counterfeit products and kept an active working relationship with law enforcement, legal counsel and other industry peers to aid in this. · Built and maintained presentations and guides for assisting law enforcement personnel in recognizing counterfeit material in the field and worked closely with sales team to keep products from being sold through unauthorized channels and training them to identify sellers violating policies.Senior Consumer Support Representative 11/11 to 02/14· Received inbound calls, emails and chats from customers making me the first point of contact to take orders, handle warranty and product use issues. · Handled training and mentoring of junior team members focusing on policy, procedure, best practices and familiarity with product line.

Greater Nashville Area, Tn

Performed retail sales and services at small airport shop. Assisted traveling customers with acquiring technological devices for travel use such as chargers, cases etc. Performed closing and opening duties including locking and unlocking store. Was badged to work inside security perimeter of international airport.

Greater Nashville Area, Tn

· Retail level customer service and end-user computer repair for both hardware and software. · Recommended fixes and/or upgrades on personal computers and peripherals as part of customer service duties. · Performed software repair removing viruses, spyware and handling operating system errors. · Did computer hardware replacement and upgrades as well. · Trained and mentored new technicians on policy, procedure and repair processes and techniques.

Greater Nashville Area, Tn

WBUZ/WQZQ/WVNS Airstaff, remote technician, webmaster, computer repair· Worked consistently in all aspects of radio programming including full time on-air staff and lead swing shift duties for all dayparts. · Maintained on-air audio libraries, and often hosted live broadcasts, special events and stage announcements off site. · Voiced and produced commercials and promos for the radio and for clients we worked with. · Interacted with promotions department doing things such as vehicle maintenance, remote technician, driver, set-up, and promotion during live broadcasts. · Served as webmaster for the station for five years maintaining and repairing workstation computers in and around the office. · Acted as liaison and station representative at events, building relationships with clients, label reps, promoters, club owners and performers.

Greater Nashville Area, Tn

End-user Windows and hardware support, taking inbound phone calls from customers to answer questions and get their computers back in working order. This could involve walking a customer through replacing a motherboard over the phone or simply answering what type of ink cartridge went with their printer, and everything in between.

Radio And Television

Activities and Societies: Student radio Student Radio WMTS

General Studies

High School

Activities and Societies: Marching Band, Drama Band, Drama