Dawn Ardingo Email & Phone Number

Stockport District, Gb

Trafford Park, Manchester, United Kingdom

Data Entry

Trafford Park, England, United Kingdom

KEY ACTIVITIES- Manually validating & processing staff expenses, including the Regatta Concessions Managing Director.- Payroll - Processing staff time sheets, entering the weekly hours into an Excel Spreadsheet on a monthly basis, for submission to Regatta Accounts for payment.- Accommodation & Travel for Regatta Concessions Management.- Recording percentage of time that Regional Managers, Supervisors, and Senior Sales Assistants spend in each UK store, and populating this data onto an Excel spreadsheet for the Regatta Accounts department.- Creating a weekly movement document (Google Sheets) that's populated by Regional Managers, Supervisors & Senior Sales Assistants. This tracks store visits for staff members, which is then entered into a separate Excel report showing frequency of visits each store has had per week, month etc.This data is then analysed by the Regatta Concessions Management Team. - Data entry into Adobe Magento (eCommerce application) for the Craghoppers & Regatta store locations on both the Craghoppers & Regatta websites.- Placing POS Orders into OrderPad (Regatta Intranet) for the Regatta Warehouse to Pick & Pack items for the Concessions stores in the UK.- Stock Transfers between Regatta Concessions stores in the UK, using DPD Groups online website.- Ensuring the seasonal (Autumn/Winter & Spring/Summer) POS order form (Google Sheet) is maintained to ensure correct POS is ordered and dispatched to the Regatta Concessions stores in the UK.- Manually Picking & Packing Mannequins, POS Stands and miscellaneous items from the Regatta internal Mock Shop to UK Stores, on an adhoc basis.

Trafford Park, England, United Kingdom

KEY ACTIVITIES- eBay Credits & Debits - Processing refunds & payments through the Regatta & Craghoppers eBay Business Accounts, using the eBay website.- Chargebacks - Liaising with the Regatta & Craghoppers Finance teams, to determine whether an order was fraudulent, following a case raised by the customer through their bank.- USA Returns - Liaising with the USA Craghoppers warehouse, to receipt returned stock back into the UK warehouse system (IBM AS/400) and raise any Credits / Debits for customers.- Business Orders - Processing large company orders & taking payments directly through CyberSource (E-commerce credit card payment system) or arranging BACS transfers.- Refunds - Crediting customers or companies for returned goods through PayPal & CyberSource.- Paypal / eBay Disputes - Engaging with customers through the resolution centre in Paypal & eBay, when disputes are raised over goods not received.- Royal Mail Claims - Liaising with Royal Mail via emails & phone calls regarding possible Lost in Transit orders. Using tracking information generated from Regatta & Craghoppers warehouse system (Internal IT Application) in conjunction with Royal Mail data.- Order Threshold - Validating large value orders in the Cybersource Banking System, against an internal Darwin Report (Internal IT Application) for possible fraudulent transactions.- Retail Stores - Assisted with crediting Hawkshead Retail Store orders, against stores & customer returns in the IBM AS/400 system.- Regatta & Craghoppers UK Warehouse - Liaising with the Warehouse Dispatching teams to ensure high value business orders are dispatched in one consignment, to the relevant companies.- IT Project Focal Point - When the Contact Centre went live with a new Web Application for customer orders, I was the System & Performance focal point between the IT & Customer Service team.

Old Trafford, England, United Kingdom

KEY ACTIVITIES- Phoning various Insurance companies to obtain No Claims Bonus details, on behalf of customers.- Document preparation, for customer’s information to be attached to their policy details.- Issuing Car Insurance documentation.

Wythenshawe, England, United Kingdom

KEY ACTIVITIES- Working in an extremely busy call centre helping to arrange telephone, television & broadband packages to suit the individual.- Changing services as required.- Dealing with credit card transactions over the phone.- Arranging for technicians to visit properties if there are any problems with Equipment.- Setting up work orders on a daily basis.

Altrincham, England, United Kingdom

KEY ACTIVITIES- Working as part of a sales team in a busy call centre for the Tour Operator - Cresta Holidays (now owned by Thomas Cook).- Price quoting, checking the latest availability for travel agents & direct customers for specific travel arrangements to suit the individual & recognise their needs.- Attending educational trips abroad to inspect hotels/resorts featured in the Cresta/Bridge & Travel Service brochures.- Providing excellent customer service & a varied knowledge of different destinations.