Dawn Ayala Email and Phone Number

- Responsible for implementing the medical practice's mission, strategic vision, and core values- Establish, secure approval, and oversee clinic protocols, policies, and procedures- Recommend, develop, plan, and implement operation improvements for the practice- Monitor and review productivity, efficiencies, clinic flow, supply costs, and physical properties- Ensure compliance with NE Cancer Registry, CLIA, and all regulatory agencies governing health care- Oversee incidents and exposures to ensure patient and employee safety according to OSHA protocols- Serve as patient advocate, liaison to upset patients, and seek improvements in patient satisfaction- Keep current in health care trends and updates by maintaining professional development- Clinic staff recruitment, hiring, onboarding, development, performance evaluations, and corrective action plans- Ensure conflict resolution, positive culture, and healthy clinic atmosphere for highest employee morale - Oversee clinic and provider schedules, employee time off, timecards, and staff coverage- Conduct regular staff, team, physician, board, and management meetings. See action items through- Email, communicate with, and obtain feedback from staff, admin, physicians, and management team - Inform physician board of current trends, concerns, and medical updates to facilitate policy changes for alignment with best practices- Ensure staff and physicians are aware of updates, changes, and enhancements in electronic medical record software and documentation protocols- Network, communicate, and maintain relationships with medical vendors, pharmaceutical reps, and other healthcare organizations

- Clinical Quality Performance and Improvement Team member- Safety Committee member- CPR / BLS Certified- Medication Aide Certification- Responsible for processing Mohs frozen tissue for three fellowship-trained Mohs surgeons - Responsible for approximately 2500 Mohs frozen cases annually- Inking, mounting, cutting and staining frozen section biopsies and tissue for Mohs cases with H&E staining- Cutting frozen section melanoma cases with Mart I staining- Managing all daily operations of the Mohs Histology Lab- Documenting Mohs operative and frozen section reports- Assuring daily, quarterly, bi-annual, and yearly quality control measures are met- Assuring all specifications are met for CLIA standards- Maintaining and updating clinical logs and MSDS manual- Responsible for reporting all melanoma cases to the Nebraska Cancer Registry- Assisting physicians and physician assistants in surgical procedures including Mohs cases, excisions, wound closures, and biopsies- Assisting in all clinical care aspects of surgical and general dermatology patients- Documenting patient office notes, phone calls, medication refills, and phlebotomy- Working with Regional Lab daily on pathology and laboratory specimens- Receiving and returning slides

Previous Certifications:- EMT-Paramedic Certification- EMT-Intermediate Certification- EMT-Basic License and National Registry Certification- CPR / Basic Life Support Certification- Advanced Cardiac Life Support Certification- Pediatric Advanced Life Support Certification- Pre-Hospital Transportation and Life Support Certification- HAZMAT certification - CEVO I and CEVO II Certification (Ambulance operation)

- Member of Clinical Quality Performance and Improvement Committee- Member of Policies and Procedures Committee- Development of key relationships throughout the UNMC Physicians Management Team- Attending quarterly leadership seminars and workshops- Supervision of clinical, clerical, and nursing support staff- Ensuring compliance with state regulations, guidelines and JCAHO requirements- Training all staff on system-wide software updates, changes and new processes- Identifying opportunities for staff improvement, education, and development- Monitoring work flow processes and adjustments needed- Creating and updating patient education material, various forms, and other clinical data- Researching / implementing process changes for higher insurance reimbursement- Creating / updating patient education, various forms, other data- Monitoring work flow processes / recommending adjustments / changes as needed- Updating / training staff of new processes and plans for improvement- Assigning / delegating staff to various duties- Ensuring clinical coverage for both nursing / clerical staff- Rooming patients in clinic and obtaining patient history- Assisting physicians with patient flow and all patient needs- Education / teaching patients on treatments and conditions- Performing EKGs, immunizations, many other injections, and vital signs- Processing lab specimens such as pregnancy tests, urinalysis, strep tests, hemoccult testing, and glucose testing

- Certification in Medical Assisting- Member of Clinical Quality Performance and Improvement Committee- Member of Policies and Procedures Committee- Member Clinical Leadership Team- Member Exceptional Service and Performance Committee- Recipient Exceptional Service and Performance Award- Conducting staff meetings / discussions- Performing employee performance reviews- Conducting interviews / corrective action discussions- Conducting all employee training / development using a comprehensive orientation plan- Designee for training staff on system-wide computer changes / updates- Performing monthly chart audits- Calculating monthly statistics- Contacting patients' insurance companies for various types of preauthorizations and to provide necessary records and information for payment- Ordering / stocking all clinical supplies / instrumentation- Analyzing / evaluating product prices, effectiveness, and utilization- Coordinating all patient care and surgical planning- Triaging patient phone calls / phoning pharmacies with refills- Notifying patients of test results and further treatment- Preparing and reviewing patient charts and completing documentation- Suture removal, bandage changes, wound care, cast application / removal

- Certification in Medical Assisting- Rooming patients- Performing lab draws, EKGs, urine dipsticks, and other tests- Administering vaccinations- Preparing for minor procedures- Assisting physicians in all areas of patient care- Triaging patient phone calls- Contacting pharmacies with patient medication refills / denials