Dawn Ayers Email & Phone Number

North America

Franklin, Tennessee, United States

• Upon receipt of Correspondence from regulatory agencies, attorneys, dealerships, Nissan staff and consumers in reference to alleged Lemon Law and Breach of Warranty issues, the agent must create a case and attach.
• ​Research Repair history and contact applicable dealerships to obtain all Repair Orders associated with the vehicle.
• ​Develop a Repair History Report from the collected Repair Orders.
• Obtain Sales Documents, including but not limited to Bill of Sale, Title Application, Registration, Lease Agreements, and Sales Contracts necessary in the buyback process.
• Communicate and build relationships with dealerships and field personnel to receive required documentation.
• Work directly with multiple Arbitration agents assigned to related cases.

United States

• In the Consumer Affairs position worked consistently on the phone and acted with urgency to follow up with Nissan owners regarding vehicle repair or maintenance issues, general product related questions or issues.
• Collaborated with dealership personnel, regional personnel, and support personnel to develop strategies or plans to provide appropriate solutions to the customer requests and communicates those to the customer while.
• Accurately review all cases for errors, missing documentation, accounting discrepancies and other details.
• Communicate effectively with clients on all issues pertaining to any vehicle warranty extensions, product updates, safety recalls, corporate process and reimbursement.
• Properly review reimbursement status and create reimbursement check requests.
• Effectively evaluate customer’s case to determine goodwill assistance of any kind.

United States

Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and.